Service Consultant – Oracle Retail Merchandising System (ORMS)

About the Position

Service Consultant – Oracle Retail Merchandising System (ORMS)

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. We work across the Oracle Retail suite, delivering modernization and cloud transformation programs for leading retailers.

We are looking for an experienced Service Consultant – Oracle Retail Merchandising System (ORMS) to join our Application Maintenance and Support (AMS) team in Bangalore, KARNATAKA (Hybrid).

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Responsibilities

• Analyse client requirements relating to data conversions, interfaces, reports, bolt-ons, and application enhancements within the technical framework of OLR projects and Oracle Retail products.
• Develop, customise, and maintain high-quality code to meet functional and technical requirements.
• Prepare and contribute to technical specifications based on functional requirements and other project documentation.
• Create and execute unit test plans for your own deliverables and, where required, those of other team members, ensuring solutions meet defined requirements and quality standards.
• Investigate and resolve technical defects and issues, following established tracking procedures and supporting the software development lifecycle (SDLC).
• Prepare and contribute to release notes and deployment packages, coordinating with team leads and project team members to support successful releases.
• Assist with effort estimation, preliminary requirements analysis, and technical solution planning.
• Work collaboratively within distributed teams, meeting agreed delivery timelines and reporting progress to team leads, development leads, onsite leads, and project managers.
• Participate in regular project meetings with local and remote colleagues, providing progress updates and discussing technical challenges. Some meetings may take place outside normal working hours.
• Travel occasionally to client sites or other OLR offices to support project delivery and collaborate with client and project teams.
• Perform additional duties as assigned.

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Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in software development, systems integration, or a related technical role, ideally within the retail industry or Retail IT.
• Previous experience in a consulting environment, working with clients and project teams.
• Strong knowledge of Oracle PL/SQL, including the development, debugging, and maintenance of database procedures and code.
• Good knowledge of Pro*C and Unix shell scripting.
• Working knowledge of Oracle Retail Merchandising System (RMS), with familiarity with Retail Sales Audit (ReSA) and Retail Integration Bus (RIB).
• Experience analysing technical requirements, developing and testing solutions, troubleshooting issues, and maintaining technical documentation.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues and deliver effective solutions.
• Good communication and collaboration skills, with the ability to work effectively with clients and geographically distributed teams.
• Adaptability and a proactive approach to managing priorities and meeting project deadlines.

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Nice to Have

• Experience with Oracle Forms and Reports.
• Familiarity with BI Publisher (BIP) and Oracle Business Intelligence Enterprise Edition (OBIEE).
• Knowledge of Oracle Retail Price Management (RPM).
• Experience supporting or enhancing Oracle Retail applications in production environments.

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We Offer

• Make a global impact by contributing to retail transformation projects across regions.
• Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.
• Grow your career through structured training, professional development, and career progression opportunities.

Benefits You’ll Enjoy:

• Comprehensive health coverage with medical insurance for you and family
• Life & personal accident insurance
• Generous parental benefits: maternity and paternity leave
• Retirement benefits
• Tax-saving benefits
• Flexible vacation policy
• Learning & development opportunity
• Own your laptop program
• Employee referral rewards for bringing great talent into OLR

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About the Company

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India, recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America, and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise, and remain future-ready in a rapidly evolving retail landscape.