Service Consultant - Xstore POS (Level 2)
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Job description
About the Position
Service Consultant - Xstore POS (Level 2)
Bangalore, KARNATAKA
About Us
OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. Based in Bangalore, India, our team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions.
Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise, and remain future-ready in a rapidly evolving retail landscape.
Responsibilities
As a Service Consultant - Xstore POS, you will:
- Troubleshoot Xstore POS Issues: Provide technical support for Xstore POS systems to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions.
- System Configuration & Maintenance: Assist in the configuration and maintenance of Xstore systems, including setup, upgrades, and patches.
- Incident Management: Handle escalated technical incidents related to the POS systems, ensuring timely resolution while maintaining service level agreements (SLAs).
- Root Cause Analysis: Identify and diagnose the root causes of issues impacting Xstore operations, providing solutions that prevent recurrence.
- Collaboration: Work closely with internal teams and third-party vendors to ensure seamless POS system operations.
- User Training and Documentation: Develop and maintain user guides, knowledge base articles, and conduct training sessions for store associates on the proper use of Xstore POS.
- Performance Monitoring: Monitor system performance, generate reports, and proactively address any performance degradation or technical issues.
- Upgrades and Patches: Assist in the planning and execution of Xstore POS software upgrades and patches to ensure systems are always up-to-date and secure.
- Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system.
Requirements
- Technical Expertise: Strong understanding of Xstore POS application architecture, system integrations, and basic hardware troubleshooting.
- Java & Frameworks: Good knowledge of Java/J2EE and frameworks like Spring and Hibernate.
- Problem-Solving: Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.
- Communication Skills: Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users.
- Retail Knowledge: Experience working within a retail environment or understanding retail workflows is highly preferred.
- Database Skills: Familiarity with databases (SQL, Oracle) to assist in troubleshooting and query analysis.
- Tools & Platforms: Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools.
- Operating Systems: Strong working knowledge of Windows Server, Linux, or similar server environments.
Experience & Qualifications
- Ideally, with 2 to 4 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems.
- Bachelor's degree in Business, Computer Science, or related field.
Why Join OLR?
- Make a global impact by contributing to retail transformation projects across regions.
- Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.
- Grow your career through structured training, professional development, and career progression opportunities.
- Join a certified Great Place to Work with a culture that values collaboration, innovation, and community.
We Offer
At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:
- Comprehensive health coverage with medical insurance for you and family
- Life & personal accident insurance
- Generous parental benefits: maternity and paternity leave
- Retirement benefits
- Tax-saving benefits
- Flexible vacation policy
- Learning & development opportunity
- Own your laptop program
- Employee referral rewards for bringing great talent into OLR
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Tecnologia da Informação