About the Position

Job-Id: 20001

Service Delivery Manager

Service Delivery Manager

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction, and commercial success.

• Location: USA – Springdale, AR
• Industry: IT
• Employment Type: Full-time

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Your Skills

• 5+ years of experience in service delivery management or a similar role
• Experience managing a field engineering team on a nationwide level
• Strong technical skills in IT infrastructure and network systems
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• Relevant professional certifications such as PMP, ITIL, or similar

Your Tasks

Key Responsibilities:

• Manage a team of Field Engineers and ensure timely and efficient service delivery
• Monitor performance metrics and ensure service level agreements are achieved
• Develop and implement service delivery processes and improvements
• Collaborate with clients to meet service expectations and business needs
• Build and maintain strong client and stakeholder relationships
• Identify and drive continuous improvement opportunities
• Ensure compliance with service, safety, and quality standards

We Offer

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Car Allowance/ KM Allowance
• Vision Insurance

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Salary

This role is an Hourly Non-Exempt position with a targeted salary range of $31 - $36 USD, based on experience and skillsets.