About the Position

Service Delivery Specialist

32 uur | 0,8 FTE

About the Role

At signetbreedband, we help companies – from SMEs to enterprises – with internet and network solutions they can rely on.

As a Service Delivery Specialist, you are the driving force behind our customer promises. You coordinate customer orders and projects from A to Z and ensure the successful delivery of our services.

From the moment an offer is signed, you take on the coordination of the delivery. You keep the overview, organize, plan, and align with customers, account managers, our technical teams, and suppliers. Sometimes things go exactly according to schedule; on other moments you have to improvise because a supplier is delayed, a schedule changes, or something else happens along the way. You ensure that everyone knows where they stand and that we find a good solution together.

You don't do this on your own. Service Delivery is a close team where we easily approach each other, help one another when things get busy, and feel a shared responsibility for the tasks we are working on. We do not start from controlling, but from trust. You will have the freedom to make independent decisions and organize your work in your own way, knowing that you can always rely on your colleagues.

This way of working together is also reflected throughout the rest of Signetbreedband. Communication lines are short, we know each other and we can easily reach out to one another. A question for an engineer, account manager, or supervisor does not have to go through three different departments. We believe it is important that people take responsibility, but just as important that we help each other when necessary.

Responsibilities

Coordinate multiple orders and projects simultaneously
Plan activities and align them with the involved teams
Purchase connections and other services from suppliers
Monitor planning, delivery times, actions, and dependencies
Proactively inform customers about planning and progress
Work closely with account managers, engineers, and suppliers
Identify bottlenecks and ensure that action is taken
Manage larger and more complex deliveries on a project basis
Ensure that orders, agreements, and changes are properly documented
Contribute ideas on how we can make our way of working smarter and better

Requirements

Organizational talent and the ability to remain calm in hectic times
Autonomy to set priorities independently and make decisive decisions
Strong sense of responsibility for the end result
Ability to anticipate and adjust when schedules shift or suppliers do not respond
Open communication and collaborative problem-solving
Accuracy and structured work approach
Good communication skills in Dutch and English
Customer- and service-oriented mindset
Initiative and sense of ownership for the result
At least an MBO-4 working and thinking level
Preferably several years of experience with service delivery, order management, project coordination, or a similar position
Experience with project-based work and a training course or certification such as PRINCE2 is a plus
Affinity with IT, telecom, or technology is a nice bonus

We Offer

Employment for 32 hours per week
An annual learning budget of €1,500 for your own development
Hybrid working from home and our offices in Arnhem and Eindhoven
An equipment budget of €300 every two years for equipment that helps you work comfortably and efficiently
The possibility to buy or sell extra vacation days
A good pension scheme
The opportunity to dedicate time to volunteer work through our Giving Back scheme

About the Company

At signetbreedband, we believe that diversity and inclusion are at our core. We value respect, openness, and trusted collaboration. We do not tolerate intolerance.

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

Locations

Arnhem, Netherlands
Eindhoven, Netherlands

Employment Type

Full-time

Work Location Type

Hybrid

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we can't support relocation packages or visa sponsorship.

Enthusiastic?

Do you enjoy taking the lead and ensuring that our clients receive what we agreed upon?

Then we would love to get to know you.

Service Delivery Specialist

Job description