Service Designer - Consultant

About the Position

Join us as a Service Designer - Consultant at Opencast. Collaborate with a diverse team to improve service delivery and design impactful solutions.

Responsibilities

As a Service Designer (Consultant), you’ll connect people, processes, and technology to improve how services are delivered. You’ll identify and help solve our clients’ service problems by investigating, defining, and designing the end-to-end, front stage, and back stage service journey. You’ll balance user needs, business needs, and technical considerations to ensure that work is carried out in accordance with Opencast's quality, environmental, and information security policies and procedures.

Requirements

• Experience with the GDS / Gov Design Systems
• Ability to analyse and synthesise complex information into actionable insights, needs, and recommendations
• Skill in conveying complex information using storytelling techniques
• Experience in designing artefacts to evidence existing and new service systems and experiences
• Experience in designing prototypes to test new service concepts
• Experience in designing and facilitating workshops and co-design sessions
• Ability to help clients see the value of the design process
• Ability to clearly and diplomatically articulate tensions between technical, business, and user needs
• Experience in designing to government service standards
• Experience in working in agile delivery teams
• Ability to build trust and develop strong working relationships with stakeholders
• Ability to respectfully and effectively challenge decisions or solutions you don’t agree with
• Ability to plan your own tasks to achieve the objectives of your project

We Offer

• Competitive salary ranging from £43,000 - £64,000 per annum
• A 7% employer pension contribution
• Share options
• Discretionary bonus
• 25 days’ holiday
• Access to 3 annual “life happens” days
• Wellbeing support
• Ongoing professional development
• Volunteering opportunities
• A genuinely supportive team

About the Company

We welcome candidates from all identities, attributes, ways of thinking, and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.

Locations

• Hybrid - Newcastle, Edinburgh, Glasgow, Leeds, Manchester, Birmingham, Bristol, London

Commitment

• Permanent - Future Opportunity

Apply for Future Opportunities

Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If you’re looking to move roles in the next couple of months, we’re interested in hearing from talented people like you. Submit an application to be considered for future opportunities at Opencast. Our Talent Engagement team will review your application and will be in touch to let you know how we would like to proceed.

Interview

Interviews will be conducted via Microsoft Teams. We’re happy to make adjustments to support your needs.

Want to Know More?

Visit our website or email [email protected]

Apply now

Hear from our people: Opencast in 3 words

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