Service Desk Agent

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Responsibilities

• Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
• Possess practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
• Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
• Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
• Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
• Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
• Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

• Service desk operations
• Incident management
• Ticketing and service management platforms
• Communication
• Problem solving

Why Cognizant?

• Improve your career in one of the largest and fastest-growing IT services providers worldwide.
• Receive ongoing support and funding with training and development plans.
• Have a highly competitive benefits and salary package.
• Get the opportunity to work for leading global companies.
• We are committed to respecting human rights and building a better future by helping your minds and the environment.
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

• Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

• At Cognizant we believe that our culture makes us stronger!

• Join us now!*

#BeCognizant #IntuitionEngineered

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor the unique context of an organization in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover how at cognizant.ai or @cognizant.

Additional Employment Information

The information on the reward is correct as of the date of this vacancy. Cognizant reserves the right to change this information at any time, subject to applicable laws.

Applicants can expect to attend interviews, in person or via video call. In addition, candidates may be asked to show a valid, government-issued identification (such as an identity card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be judged based on race, skin color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Conditions to Help You Flourish and Grow

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that the reward aligns with the value you add. Your employment conditions go beyond just salary and may include pension schemes, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With more than 350,000 positions at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to strengthen their business. Here, you turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

This is what you can expect from our recruitment procedure. Please note that this may vary by position and location. Check our FAQs for more information.

Step 1: Apply for the Right Job

Find an open position that matches your skills and career goals and show why you are the right person for the job. If you don't see a suitable vacancy, consider joining our Talent Community.

Step 2: Contact Your Recruiter

If one of our recruiters sees a good match, they will schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the position.

Step 3: Show Your Skills

If you and our team want to continue the process, you will interview with our recruitment team. For some positions, technical assessments and/or client interviews are also required.

Step 4: Time for a Decision

Our team then assesses each candidate's potential to be successful in the position. This step may take some time, as we want to find the right match - both for you and for us - but you can count on us to keep you informed.

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