Service Desk Agent

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Responsibilities

• Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
• Possess practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
• Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
• Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
• Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
• Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
• Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

• Service Desk Operations
• Incident Management
• Request Fulfillment
• Escalation Handling
• Ticketing and Service Management Platforms
• Communication
• Problem Solving

Why Cognizant?

• Improve your career in one of the largest and fastest-growing IT services providers worldwide.
• Receive ongoing support and funding with training and development plans.
• Have a highly competitive benefits and salary package.
• Get the opportunity to work for leading global companies.
• We are committed to respecting human rights and building a better future by helping your minds and the environment.
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor an organization's unique context in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Additional Information

The information about the reward is correct as of the date of this vacancy. Cognizant reserves the right to change this information at any time, subject to applicable laws.

Applicants can expect to attend interviews, in person or via video call. Candidates may also be asked to present a valid government-issued identification (such as an ID card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be judged based on race, skin color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Your Path to Cognizant

This is what you can expect from our recruitment process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Job

Find an open position that matches your skills and career goals and show why you are the right person for the job. If you don't see a suitable vacancy, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they will schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you will interview with our recruitment team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then assess each candidate's potential to be successful in the role. This step may take some time as we want to find the right match-both for you and for us-but you can count on us to keep you informed.

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