Service Desk Specialist

About the Position

For the IT team at Univio, we are looking for a person to join our Service Desk area and support company employees in their daily use of hardware, systems, and IT tools.

This is a role close to users, infrastructure, and internal processes. Both technical proficiency and the ability to communicate with people from different teams will be important here - from office administration and marketing to technology teams.

Responsibilities

• Supporting company employees with computer hardware, systems, and basic IT issues
• Diagnosing and resolving issues related to laptops, docking stations, monitors, printers, phones, and accessories
• Installing and configuring computer hardware and software
• Handling requests in the ticketing system, assessing priorities, and escalating according to the agreed process
• Cooperating with people responsible for infrastructure, IT systems, and other technology areas
• Maintaining the hardware inventory and supporting the purchasing process
• Managing inventory records for hardware, software, and company domains
• Creating and updating technical and process documentation
• Improving Service Desk processes, especially in areas involving recurring L1 requests
• Providing ongoing technical support for the day-to-day functioning of the office

Requirements

• Practical skills in diagnosing and repairing computer hardware: laptops, monitors, docking stations, printers, phones
• Knowledge of operating systems: Windows 11, Linux, macOS, Android, iOS
• Familiarity with tools and environments: Microsoft 365, VPN, Active Directory, Azure AD
• Knowledge of computer networks: LAN / WAN / WLAN
• Experience working with Jira and Confluence
• Ability to think analytically and solve problems under time pressure
• Very good communication skills and a focus on providing professional support to internal stakeholders

We Offer

• Competitive salary ranging from 50 - 7000 zł gross per month
• Permanent position in Wrocław, Poland
• Opportunity to work in a dynamic and innovative IT environment

About the Company

Univio is a leading company in the IT sector, providing innovative solutions and services to a diverse range of industries. Our team is dedicated to delivering exceptional support and ensuring the smooth operation of our clients' IT infrastructure.

Apply Now

If you are passionate about IT support and have the required skills, we encourage you to apply for this exciting opportunity. Please contact Katarzyna Chałas, IT Recruitment Specialist, at [email protected] or +48 538 845 596 for more information.