Service Desk Specialist with Mandarin, Japanese and English

About the Position

Service Desk Specialist with Mandarin, Japanese and English

Enthuse customers and provide the best experience through excellent remote support and communication.

• Location: Petaling Jaya, Malaysia
• Department: IT
• Employment Type: Full-time

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Responsibilities

• Providing IT support to end users located in various locations globally
• Analyzing, troubleshooting, and providing fixing solutions for application/OS problems
• Opening, closing, and monitoring tickets in our ticketing system throughout their lifecycle
• Monitoring ticket timelines (SLAs)
• Contacting end users by phone, email, and chat

Requirements

• Deep experience (or equivalent) in technical support
• Proficiency in English, Japanese, and Mandarin
• Good knowledge of ticketing tools is an advantage
• Team player attitude
• Organizational skills and the ability to set priorities effectively
• Quick and effective problem-solving skills
• Minimum 2 years of working experience is a MUST

Nice to Have

• Experience with ticketing tools

We Offer

• Unlimited employment contract
• Onboarding program
• Buddy program
• International job opportunities
• Internal career development program

About the Company

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers, and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.