Service Management Analyst (m/f/d)

About the Position

Service Management Analyst (m/f/d)

Temporary employment

Location: Aschheim, Bayern, DE

Start date: as soon as possible

Reference number: 898222/1

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Responsibilities

• Close collaboration with the Business Service Owner
• Responsibility for the purchases and invoice handling which includes the creation of reports and analytics which generate insights and support the decision making of the Leadership team
• Working with the IT Business Service Scorecard to analyze Service Level fulfillment
• Build up a root cause analysis dashboard in order to identify and initiate actions to maintain agreed service levels
• Support Budget- and Forecast process in conjunction with the Business Service Controller
• Access handling of consultants supporting DM and creating a dashboard which gives the needed transparency

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Requirements

• Strong communication and collaboration skills
• Service oriented, business benefit and value driven
• Have an appetite for sharing experience and knowledge to develop competencies within IT colleagues
• Master’s-Bachelor degree or similar in a relevant area and working experience
• Analytical thinking and data driven with Finance background
• Fast learner, logical understanding and motivation to work in a challenging surrounding
• Independent way of working, self-confident appearance at times on management level
• Knowledge in Power BI, Robotic Process Automatization (RPA), Microsoft Power Platform
• Very confident in using MS Office applications (PowerPoint, MS Excel, MS Word, MS Teams & Sharepoint)
• Fluent in English (written and verbal)
• Ability to work proactively with limited supervision

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We Offer

• Join a renowned international corporation
• Modern and international work environment
• 30 days of annual leave per year
• Dedicated support from Hays throughout the entire recruitment process and ongoing assistance during your assignment with the client

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About the Company

Our client is a renowned international corporation and a market leader in its respective business areas.

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Contact

Dmytro Zaslonyuk

[email protected]

Reference number: 898222/1

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