Service Manager III
Primary stack
Nice to have's
Job description
About the Position
Service Manager III
Shape the Future of Global Service Management at ING
Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.
Responsibilities
- Lead drafting, review, negotiation, and finalization of contracts.
- Ensure compliance with legal and regulatory requirements.
- Maintain contract repositories and documentation.
- Monitor contract performance, renewals, amendments, and terminations.
- Act as SME for contract and service management matters.
- Prepare service management reports and stakeholder insights.
- Organize governance meetings and stakeholder touchpoints.
- Develop service management documentation.
- Drive framework compliance and continuous improvement.
Requirements
- 5-7 years experience in service management, project management or customer service.
- Strong stakeholder management and communication skills.
- Analytical, organizational, problem-solving and continuous improvement capabilities.
- Experience with reporting, documentation and governance frameworks.
- Ability to work across cultures, countries and time zones.
Nice to Have
- Six Sigma Yellow/Green Belt
- PMP
- Operational Excellence certifications
We Offer
- Opportunity to work in a globally connected team.
- Be part of a company that empowers people to stay a step ahead in life and business.
- Competitive benefits and professional growth opportunities.
About the Company
With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business.
Diversity & Inclusion: Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply.
Job Application Safety Reminder: Apply only through ING careers and Workday. Legitimate communications come from @ing.com or @myworkday.com. ING will never request payments or banking details.
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© ING Hubs Poland. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Financial Services,Banking,Risk Management,Data Analysis,IT Engineering
About the Company ING Hubs Poland is one of ING's global competence centres. It designs and delivers technological, operational, and risk solutions to simplify banking. The best experts work on these projects. Products, Services & Tech Stack Core Solutions: Technological, operational, and risk solutions for banking. Technologies & Frameworks: Not specified in the provided text. Project Scope & Target Clients Client Base: Not specified in the provided text. Engineering Scale: Not specified in the provided text.
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