About the Position

Are you ready to take the next step in YOUR CAREER?

We are hiring a Service Support Specialist in Cebu City, Philippines for a full-time position.

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Ensure that all tables are operational without interruptions.
Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
Fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
Prepare shift reports for the Management.

Strong understanding of iGaming concepts and mechanics is highly preferred.
Minimum of 1 year of supervisory or managerial experience.
Willing to work in Cebu.
Quick thinking and attention to detail.
Analytical skills and multi-tasking.
Ability to work under pressure and make decisions in stressful situations.
Ability to work different shifts.
Good English skills (both verbal and written).
Basic PC software knowledge and excellent command of Microsoft Office products in particular.

The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
A night differential is provided for night shift assignments.

After completion of the 6-month probationary period:

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