Service Support Specialist
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Job description
About the Position
Evolution, a market-leading Swedish company, is looking for a Service Support Specialist to join our team in Cebu, Philippines. We are a global developer and provider of innovative products and services for online casino entertainment.
Responsibilities
- Ensure that all tables are operational without interruptions.
- Handle all real-time incidents on the gaming floors related to hardware, software, and connection.
- Fix game irregularities on the tables, including Game Presenters’ mistakes and software issues.
- Prepare shift reports for the Management.
Requirements
- Strong understanding of iGaming concepts and mechanics.
- Minimum of 1 year of supervisory or managerial experience.
- Willingness to work in Cebu.
- Quick thinking and attention to detail.
- Analytical skills and multi-tasking.
- Ability to work under pressure and make decisions in stressful situations.
- Ability to work different shifts.
- Good English skills (both verbal and written).
- Basic PC software knowledge and excellent command of Microsoft Office products.
We Offer
- Basic Salary: PHP 34,000
- Attendance Allowance: PHP 4,000
- Performance Bonus: PHP 5,000
- Food Allowance: PHP 100 (daily)
- Transportation Allowance: PHP 50 (daily)
- Uniform Allowance
Benefits (after completion of the 6-month probationary period):
- HMO coverage with 2 free dependents
- Free gym
- Weekly fruit supply
- 25 leave credits annually (10 sick leaves and 15 vacation leaves)
About the Company
Evolution is a global developer and provider of innovative products and services for online casino entertainment. Founded in 2006 and listed on Nasdaq Nordic (EVO), we are an award-winning digital powerhouse with a diverse team of over 22,000 employees across 40+ sites. Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. We continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
Join us in Cebu, Philippines, where Evolution Cebu, powered by One Visaya Gaming, aims to become one of the biggest and best employers in the industry.
© Evolution. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.AliveThis is Evolution’s overarching value. We aim always to be alive to every opportunity on behalf of our customers and their players to be proactive, responsive and go ‘the extra mile’ to deliver an exceptional service.Integrity & TeamworkWe are committed to responsible gaming, to compliance, to our licensees, and to their players. We are transparent, honest and professional in all of our dealings.Innovation & ReliabilityWe continue to develop innovative new solutions that deliver a competitive advantage for our licensees. Our solutions are not only ‘as real as it gets’ but also ‘as flexible as it gets’.Values That Add UpOur values are behind an enviable track record of achievement — a record regularly cited by new customers as their main reason for selecting Evolution as their Live Casino partner.
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