About the Position

ServiceNow - Principal Platform Architect

Date published: Aug 12 2026

Location: Brasilia / Brazil

Job category: Consulting

Work model: Hybrid

About the Role

As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.

Responsibilities

Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.

Requirements

10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
Excellent communication, stakeholder management, consulting, and problem-solving skills.
Ability to travel as required to support customer engagements.

Nice to Have

Any of Mandatory ServiceNow Certifications:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (minimum one workflow certification)
- Certified Implementation Specialist – Data Foundations
- ArchX Advanced Architecture
- Now Assist Essentials Certification
- Now Assist Executive Micro-Certification
- Agentic AI Executive Micro-Certification
Certified Technical Architect (CTA) or active pursuit of certification
Certified Master Architect (CMA) or active pursuit of certification.
Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
Experience delivering executive-level technology strategy and enterprise architecture initiatives.
Knowledge of TOGAF or other enterprise architecture frameworks.
Experience leading AI governance, responsible AI adoption, and organizational change management programs.
Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.

We Offer

Competitive compensation
Comprehensive benefits program including retirement plans, financial education, healthcare plans, counseling, and more.
Opportunities to explore new technologies, industries, and locations.
Real-world impact by helping strengthen businesses of the biggest brands.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional Employment Information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the Right Opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show Off Your Skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision Time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

ServiceNow - Principal Platform Architect

Job description