ServiceNow Solution Architect

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a ServiceNow Specialist.

Serve as a Senior Technical Consultant specializing in ServiceNow Now Platform and application development designing secure scalable and resilient enterprise workflows. Collaborate with cross-functional teams to modernize infrastructure services, automate processes, and improve service reliability in a hybrid work model while ensuring alignment with business strategy and compliance needs.

Responsibilities

• Design complex ServiceNow Now Platform-based infrastructure solutions that align with enterprise standards and long-term business objectives while ensuring scalability and resilience for critical services.
• Coordinate with cross-functional teams to translate infrastructure and service requirements into ServiceNow platform architectures that improve reliability, observability, and operational efficiency.
• Develop reusable application components using ServiceNow application development practices to automate workflows, reduce manual tasks, and streamline infrastructure operations for various business units.
• Optimize configuration of ServiceNow modules related to infrastructure services to enhance incident response, change management, and asset tracking while maintaining high data quality.
• Implement robust integration patterns between ServiceNow and on-premise or cloud-based systems using APIs to enable near real-time data exchange and consistent service views.
• Establish infrastructure design standards and patterns on ServiceNow Now Platform to ensure consistent implementations, improved maintainability, and easier onboarding of new services.
• Review existing infrastructure processes and identify opportunities to introduce automation and self-service capabilities through custom ServiceNow applications and catalog items.
• Collaborate with security and compliance personnel to embed governance controls, audit trails, and policy checks into ServiceNow-based infrastructure workflows.
• Monitor performance of ServiceNow infrastructure solutions and tune configurations, queries, and data models to meet response time and availability targets.
• Guide project teams on best practices for ServiceNow development lifecycle including requirement refinement, configuration, testing, and deployment to reduce defects and rework.
• Prepare clear technical documentation for architectures, data models, integrations, and operational runbooks so that support teams can manage platforms effectively.
• Coordinate with stakeholders to plan ServiceNow platform upgrades and feature adoptions that bring incremental value to infrastructure and operations functions.
• Drive continuous improvement initiatives using analytics and feedback from users to refine ServiceNow-based solutions and enhance overall service experience.

Requirements

• Require a degree in engineering, computer science, or related field or equivalent professional experience in enterprise infrastructure environments.
• Require twelve to fifteen years of experience in infrastructure architecture roles with a strong focus on large-scale enterprise implementations.
• Require advanced hands-on expertise in ServiceNow Now Platform including configuration of core modules, scripting, and development of custom applications.
• Require strong experience in application development practices such as modular design, secure coding, testing strategies, and deployment automation on ServiceNow.
• Require proven experience designing integration solutions using APIs, web services, and data exchange mechanisms between ServiceNow and external systems.
• Require strong understanding of infrastructure domains such as compute, storage, network, and cloud services and how these map into ServiceNow data models and workflows.

Nice to Have

• Experience working in hybrid work environments collaborating with globally distributed teams using agile or iterative delivery approaches.
• Exposure to observability tools, configuration management databases, and asset management practices integrated with ServiceNow.
• Experience collaborating with security and risk teams to implement compliant workflows, access controls, and audit-ready configurations in ServiceNow.
• Experience mentoring peers on ServiceNow architecture patterns, coding standards, and platform capabilities to uplift overall team proficiency.
• Familiarity with IT service management frameworks and enterprise architecture practices enabling better alignment between platform solutions and organizational strategy.

Certifications Required

Preferred certifications: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer.

We Offer

• Improve your career in one of the largest and fastest-growing IT services providers worldwide.
• Receive ongoing support and funding with training and development plans.
• Have a highly competitive benefits and salary package.
• Get the opportunity to work for leading global companies.
• We are committed to respecting human rights and building a better future by helping your minds and the environment.
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional Employment Information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that Help You Thrive and Grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial Wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and Mental Health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your Career, Your Way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-World Impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the Right Opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show Off Your Skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision Time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.