ServiceNow Technical Leader (f/m/x)

About the Position

We are looking for an experienced ServiceNow ITSM Technical Leader to join one of our projects for a client and lead the delivery, enhancement, and operational support of the ServiceNow platform. This role combines technical leadership, people management, and stakeholder engagement, supporting a complex multi-vendor IT environment operating within a SIAM model.

Responsibilities

• Leading and coordinating a distributed team of ServiceNow Developers
• Acting as the technical lead and main point of contact for ServiceNow ITSM initiatives
• Delivering enhancements and operational support across Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
• Designing and implementing workflows, automations, integrations, and custom solutions
• Collaborating with stakeholders, service owners, and external vendors
• Managing platform releases, upgrades, testing, and service transitions
• Providing technical guidance, mentoring, and escalation support
• Driving continuous service improvement and platform governance initiatives

Requirements

• At least 5 years of ServiceNow experience, with strong expertise in ITSM
• Previous experience in a Team Lead, Technical Lead
• Strong knowledge of ITIL processes and Service Management best practices
• Hands-on experience with ServiceNow development, configuration, and administration
• Experience designing workflows, automations, and integrations
• Proven stakeholder management and communication skills
• Experience working in enterprise or multi-vendor environments (SIAM experience is a plus)
• Very good English communication skills

Nice to Have

• ServiceNow certifications (CAD, CIS ITSM, or similar)
• Experience with ITIL standards and best practices
• Familiarity with multi-vendor ecosystems

Job Details

• Title: ServiceNow Technical Leader (f/m/x)
• Experience Level: Senior
• Locations: Bialystok, Bydgoszcz, Cracow, Gdansk, Katowice (Poland)
• Languages: English (Very good)

We Offer

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care

About the Company

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.