Services Account Executive

About the Position

Services Account Executive

We are seeking a dynamic and experienced Services Account Executive to join our Customer Outcomes team in Tokyo. This role is pivotal in driving customer success and business outcomes through our AI platform.

Responsibilities

• Collaborate with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners.
• Develop and execute a services sales strategy in the designated territory with a target account list.
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.
• Create pipeline and manage end-to-end forecasting process for Services opportunities.
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs.
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy.
• Lead extended team in solutioning and scoping, and proposal development.
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
• New account sales focus, operating independently to identify new opportunities.
• Existing relationships in large enterprise accounts a plus.
• Demonstrable track record of achieving Services, Success, or Training sales targets.
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
• Strong operational command – managing end-to-end franchise.
• Travel up to 20%.
• Must be fluent in Japanese.
• Must be authorized to work in Japan.

We Offer

• Opportunity to work with a leading AI platform company.
• Be part of a team that drives business reinvention.
• Competitive compensation package.
• Professional growth and development opportunities.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.