Services Account Executive

About the Position

Services Account Executive

Join ServiceNow as a Services Account Executive to drive customer business outcomes and achieve sales targets in the APAC region.

Responsibilities

As a ServiceNow Services Account Executive, you will be responsible for:

• Selling a portfolio of service offerings designed to help customers successfully adopt our products and achieve their business outcomes.
• Collaborating with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners.
• Developing and executing a services sales strategy in the designated territory with a target account list.
• Proactively creating new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.
• Creating pipeline and managing end-to-end forecasting process for Services opportunities.
• Serving as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs.
• Arranging and conducting Executive and CxO services-related discussions in alignment with the account strategy.
• Leading extended team in solutioning and scoping, and proposal development.
• Executing value-based selling methodology for Impact, Implementation Services, and Training opportunities.

Requirements

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent).
• New account sales focus, operating independently to identify new opportunities.
• Existing relationships in large enterprise accounts a plus.
• Demonstrable track record of achieving Services, Success, or Training sales targets.
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives.
• Strong operational command – managing end-to-end franchise.
• Travel up to 20%.
• Must be fluent in Japanese.
• Must be authorized to work in Japan.

We Offer

• Opportunity to work in a leading AI platform company.
• Be part of a team that helps businesses reinvent themselves.
• Competitive salary and benefits package.
• Professional growth and development opportunities.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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