(Services) Engineering Director

About the Position

Backbase is expanding its presence in the APAC region with the opening of our Business Development Centre (BDC) in Hyderabad in December 2020. We are now looking for an (Services) Engineering Director to lead a multi-project engineering organization delivering complex digital banking solutions for leading financial institutions in the Middle East region.

Responsibilities

• Lead and grow an engineering organization of 100+ engineers across multiple customer programs.
• Coach, develop, and mentor Engineering Managers to raise the bar for performance.
• Drive engineering excellence by improving delivery predictability, quality, developer experience, operational readiness, and engineering metrics.
• Establish consistent engineering governance, release readiness, architecture, and quality practices across multiple teams.
• Partner with customers, Delivery Managers, Technical Leaders, Architects, and Product leadership to build trusted engineering relationships and resolve complex delivery challenges.
• Build a culture of ownership, accountability, continuous improvement, and technical excellence.
• Lead engineering transformation through adoption of AI-native development practices, Agentic SDLC, automation, and modern platform capabilities.
• Develop engineering capability for the region through hiring, succession planning, technical communities, and career development.

Requirements

• Proven experience leading multiple engineering teams (50+ engineers) through Engineering Managers.
• Experience operating large-scale software delivery organizations across multiple concurrent projects.
• Strong understanding of modern software engineering practices including architecture governance, CI/CD, testing strategies, observability, operational excellence, and engineering metrics.
• Demonstrated success in building and coaching engineering leaders.
• Experience leading organizational transformation and driving measurable engineering improvements.
• Strong customer-facing leadership with the ability to build trust while navigating difficult delivery situations.
• Hands-on understanding of AI-assisted software engineering, developer tooling, and Agentic SDLC with the ability to pragmatically introduce these practices across engineering organizations.
• Excellent communication skills with both executive stakeholders and engineering teams.
• Bias for ownership, continuous improvement, and data-driven decision making.

We Offer

• Real ownership: From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins.
• The work is the standard: We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle.
• Ambition without ego: You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does.
• Real AI, running in real banks: We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today.
• Grow while you build: Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand.
• 17 offices. One mission: Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you.
• Wellness that goes the distance: Real support built for the long game. We invest in the people who build the product, not just the product.

About the Company

Backbase is at the forefront of digital banking innovation, building an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. Our mission is to empower banks to deliver exceptional customer experiences and drive meaningful change in the financial industry.

Apply now to join our team and lead the way in delivering complex digital banking solutions!