About the Position

SFMC - Commerce L3 Support

Location: Bengaluru, India

About the Role

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. We are proud of the work we do, our values of share, care, and dare, and our borderless, global framework that enables seamless collaboration.

As an SFMC - Commerce L3 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset, and a drive to make a lasting impact.

Responsibilities

Manage escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search, and order management across both SFRA and PWA storefronts.
Perform deep diagnosis using Business Manager, application/controller logs, and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS, and the middleware layer.
Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements.
Lead impact analysis for evolutions and change requests, including performance, security, and cross-market considerations (multi-locale, cross-border commerce).
Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks.
Oversee critical batch and integration jobs (catalog, inventory, order, and price feeds) and lead recovery efforts in case of failures.
Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances.
Maintain functional/technical documentation and contribute to the knowledge base.
Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods).
Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities.

Requirements

Must Have:
- Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs.
- Ability to read and interpret server-side JavaScript/Node.js code and application logs to diagnose issues (this role does not require producing custom code).
- Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer.
- Strong incident and problem management background in an SLA-driven environment.
- Experience conducting impact analysis and writing functional/technical specifications for development teams.
- Understanding of multi-market and cross-border commerce operations.
- Excellent communication and documentation skills.
Nice to Have:
- Salesforce B2C Commerce Cloud Developer or Architect certification.
- Experience with headless commerce / composable storefront implementations.
- Experience in luxury or retail omnichannel commerce environments.

We Offer

Flexibility, with remote and hybrid work options (country-dependent).
Career advancement, with international mobility and professional development programs.
Learning and development, with access to cutting-edge tools, training, and industry experts.

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Application Process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Let’s Connect

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback, please contact Sheree Atcheson.

SFMC - Commerce L3 Support

Job description