About the Position

SFMC Core-L3 Analyst

Location: Bengaluru, India

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive
Our values of share, care, and dare
A workplace culture that fosters creativity, diversity, and autonomy
Our borderless, global framework, which enables seamless collaboration

The Role

As an SFMC Core-L3 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are:

A curious problem solver who challenges the status quo
A collaborator who values teamwork and knowledge-sharing
Excited by the intersection of technology, creativity, and data
Experienced in Agile methodologies and consulting (a plus)

Responsibilities

Own complex, escalated incidents from L2, performing deep functional and configuration-level root cause analysis (flows, validation rules, sharing/security model, integration configuration)
Diagnose issues across the wider ecosystem: interactions between Sales/Service/Experience Cloud and ERP, POS, PIM/DAM, OMS, payment providers, and the integration/middleware layer
Analyze Apex, Lightning Web Component, and Flow logs and debug output to identify root cause without personally developing code fixes; translate findings into precise requirements for development teams
Lead impact analysis for evolutions and change requests (typically under 10 person-days), including consistency with the validated roadmap and cross-system dependencies, and provide costing input
Validate fixes and enhancements delivered by development teams through functional/technical documentation review, UAT support, and regression checks
Maintain and evolve platform configuration: user/profile/permission model, automation (Flow), page layouts, record types, reports, and dashboards
Support sandbox refresh activities, release management, and deployment validation
Contribute to and maintain technical/functional documentation and the knowledge base
Participate in Agile ceremonies (sprint planning, backlog refinement, demos) and problem management reviews
Act as a functional escalation point during critical/high-priority incidents, including on-call support during special commercial events where required
Ensure security and compliance requirements (data privacy, access management) are respected in all support activities

Requirements

Must Have:
- Strong hands-on experience configuring and administering Salesforce Sales Cloud, Service Cloud, and Experience Cloud
- Solid understanding of Apex, Lightning Web Components, Flow, and platform events, sufficient to analyze logs and diagnose complex issues (this role does not require producing custom code)
- Experience with integration architectures involving middleware platforms and REST/SOAP/platform-event based integrations
- Strong incident and problem management experience in an ITSM-driven environment
- Ability to perform impact analysis across a multi-system ecosystem and produce clear functional/technical specifications for developers
- Experience with data privacy and security operational requirements (access management, sharing model, right-to-be-forgotten processes)
- Excellent stakeholder communication and documentation skills
Nice to Have:
- Salesforce Advanced Administrator, Platform App Builder, or Service Cloud/Sales Cloud Consultant certification
- Experience coordinating with distributed or nearshore/offshore development teams
- Exposure to Agile delivery frameworks (Scrum/Kanban)
- Experience in retail, luxury goods, or omnichannel CRM environments

We Offer

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Application Process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

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SFMC Core-L3 Analyst

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