Shift Supervisor

About the Position

Shift Supervisor

Pacheco, Argentina

PedidosYa, part of Delivery Hero, a global leader in delivery services with a presence in ~65 countries, is the leading technology company in delivery and quick-commerce in Latin America. We are a simple, fast, and accessible platform that connects millions of users, businesses, and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital market delivering food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We have an opportunity for you, we are looking for a Shift Supervisor in Pacheco.

Responsibilities

• Ensure the correct operation (picking process) of the store during your shift, maintaining high quality standards, in accordance with the Company's Processes and Policies.
• Coordinate the team and their tasks, assigning resources according to priorities and maximizing productivity. Resolve conflicts that may arise during your shift.
• Ensure the appropriate staff for each day and time, being in constant communication with the Store Manager regarding the team's performance.
• Monitor team performance and support the Store Manager in complying with the store's administrative processes (Inventory Management/Shrinkage Control/Billing/People/Maintenance).
• Ensure the store complies with regional and local food safety, occupational health, and environmental policies. Responsible for reporting any deviations that may arise in the store related to policies.
• Support the Store Manager in monitoring store tasks, in the professional development of people, and suggest improvements to increase productivity.
• In the absence of the Store Manager, responsible for coordinating work shifts and determining the mode of work in the store.
• Control and manage the organization of the reception and dispatch area. Clear the space and prepare the necessary equipment.
• In the absence of the Store Manager, supervise the entire reception process and respond as responsible. Report to your leader in case of a conflict with a supplier.
• Responsible for delegating to a picker or performing the receipt of merchandise, controlling the truck, SKUs, and quantities. Check expiration dates and product quality received (product integrity, temperatures in refrigerated and frozen). In the absence of the Store Manager, reject products that do not meet our standards and established procedures.
• Responsible for delegating or performing the receipt of merchandise, restocking shelves, and cold equipment. Meeting standards of order, safety, quality, and hygiene. Being a reference for their team.
• Ensure the correct training of their staff according to company standards and policies (e.g., onboarding/offboarding process). Ensuring operational excellence.
• Promote initiatives to improve employee morale and motivation in the store. Organizing rituals, communicating news, and integrating the PeYa culture into the daily life of the store.
• Use systems such as Tableau, Ops Portal, Workday, Gmail, Orquest, and Pelican for planning and executing administrative procedures.
• Analyze business metrics, promoting operational excellence and productivity in the store.
• Responsible for the integrity of their inventory and for achieving the established accuracy targets.
• Plan and coordinate with the Store Manager the cyclical counts.
• Perform or delegate to Pickers the planned counts, respecting the procedures to help maintain inventories online.

Requirements

• Experience in similar positions leading work teams.
• Knowledge of Microsoft Office tools (Excel, Word, PowerPoint) and Google Suite.
• Action-oriented and problem-solving skills.
• Strong interpersonal skills; ability to build positive relationships, generate trust. Autonomy.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

At PedidosYa, impact is not only measured in results but in how we achieve them. We seek the best talent: people who resonate with our values, the way we think, decide, and collaborate every day.

What you achieve is important, but how you achieve it is what defines us. Playing as a team, we make the business and our ecosystem continue to grow, while simplifying the daily lives of millions of people.

👉 Learn about our values here.

The diversity of talent enhances our Culture and our organization. We play as a team in everything we do, and what we love most about it is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics.

If you need any reasonable adjustments or particular accessibility for the interview, please do not hesitate to clarify it in your application. Also, feel free to indicate your pronouns (he/she/elle) from the first contact.

#CulturaPeYa #LaDiversidadNosPotencia