Site Account Manager

About the Position

We are seeking a Site Account Manager to lead operations, manage client relationships, and ensure service excellence in our Legal & Document Processing department.

Responsibilities

• Oversee contracted operations to ensure needs of the contract and client are met while addressing needs of employees.
• People Leadership: Develop a highly functioning client team, including:
  • Full employee lifecycle management of direct and indirect reports.
  • Ensuring compliance with company and client policies.
  • Regular communication and team meetings.
  • Fostering cross-training and teamwork.
• Operational Leadership: Ensure account meets or exceeds client expectations by:
  • Establishing and executing quality service delivery.
  • Implementing and utilizing best practices.
  • Managing staffing and workflow volumes.
• Financial and Contractual Management:
  • Reviewing monthly P&L and submitting necessary changes.
  • Managing labor allocations and avoiding non-billable charges.
  • Creating and distributing monthly invoices.
  • Participating in the budget process.
• Customer & Account Leadership:
  • Managing client relationships to ensure high levels of customer satisfaction.
  • Creating and presenting monthly Client Service Reviews.
  • Soliciting regular client feedback.
  • Educating clients on services provided and available.
  • Identifying opportunities for account growth and new services.

Requirements

• A Bachelor’s degree or equivalent experience.
• Over 5 years’ experience in a customer service intensive environment.
• Proven track record of being a recognized leader and manager.
• Excellent client service skills.
• Proven experience in the delivery and management of complex or multi-service solutions.
• Minimum of two years of successful financial management.
• Minimum of two years people management experience.
• Intermediate to expert level Microsoft Office skillset.

We Offer

• Competitive salary range: USD 85000 - USD 95000 yearly.
• Comprehensive benefits package including medical, dental, vision, paid time off, disability insurance, 401(k) with company match, life insurance, and more.
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Additional Information

RRD is an Equal Opportunity Employer, including disability/veterans. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.