Site Reliability Engineer (Azure)

About the Position

ELEKS Customer Support Office is looking for a Site Reliability Engineer (Azure) in Poland, Croatia, or remotely from Ukraine.

About the Client

The Shared Support team is a specialized, advanced group that provides high-quality support services to various small and midsize organizations worldwide. Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

Responsibilities

• Dealing with registered and escalated tickets
• Gather all required information from a customer to start an issue investigation
• Investigate and reproduce customer issues
• Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
• Prepare steps/solutions on how to fix the issue
• Promptly resolve customer service issues to the satisfaction of all
• Proactively monitor various IT systems
• Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
• Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
• Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

Requirements

• 4+ years of relevant experience
• Strong knowledge of Azure
• Experience with Kubernetes, Terraform, Infrastructure as Code (IaC), and Docker
• Experience with relational and non-relational database administration
• Strong troubleshooting skills in network diagnostics and fault finding
• Hands-on experience with monitoring and observability tools such as Datadog, New Relic, or Azure Monitor
• Experience with Jenkins or other CI/CD tools is a plus
• Experience with Bash and/or Python is a plus
• Previous experience with Java is a plus
• Upper-Intermediate level of English (both written and spoken)

What You Will Get with ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Ability to influence project technologies
• Team of professionals
• Dynamic environment with low level of bureaucracy

About ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting, and dedicated teams.

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Mariia Sadovska

Recruiter Contacts

[email protected]

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