Site Reliability Engineering Manager

About the Position

We are seeking a Site Reliability Engineering Manager to lead our Platform Engineering team in ensuring high availability and scalability of our platform.

Responsibilities

• Leadership and Talent Management: Guide and empower a team of Site Reliability Engineers through 1-on-1s, technical mentorship, and career plans, fostering a flexible, agile, and collaborative environment.
• Platform Availability and Scalability: Actively ensure the resilience, high availability, and scalability of critical services by defining SLIs/SLOs and clear Error Budget policies.
• Incident and Operations Model Evolution: Lead the Incident Management process (on-call schemes, severities, communication channels) and drive blameless post-mortem rituals for continuous learning.
• Technological Proposal and Innovation: Research, propose, and test new technologies, architectures, and tools to optimize platform performance and efficiency.
• Development Team Enablement and Standards: Facilitate the adoption of observability platforms (Grafana, Datadog), load testing strategies, and Production Readiness checklists, promoting self-service solutions to reduce operational toil.
• Strategy and Business Articulation: Work with product and technology teams to balance the speed of feature delivery with quality, operational security, and resilience standards.

Requirements

• Technical Leadership and Management: +2 years of experience leading engineering teams (SRE, DevOps, Platform, or Backend) in high-scale distributed architectures.
• Software Development Background: At least 3 years of prior experience in software development, with solid knowledge in Java, Groovy, Kotlin, and/or Go (Golang).
• Architecture and Microservices: Experience in microservices-oriented architectures, REST architectural styles, asynchronous messaging patterns (publish-subscribe), and events.
• Databases & Cloud: Knowledge in relational and non-relational databases (MySQL, MongoDB, Redis) and experience with cloud platforms (AWS).
• SRE Culture and Principles: Strong command of observability management (metrics, tracing, logging), incident response, load testing, and process automation.
• Education and Communication: Academic background in Information Systems Engineering or related fields, intermediate English level, and excellent transparent, approachable, and collaborative communication skills.

Nice to Have

• Experience in creating value for a large business ecosystem.
• Team player attitude: Think and build collaboratively, with good energy.
• Move at the speed of your ideas and take initiative.
• Learn, develop, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to changes.
• Generate positive impact on people and the planet.
• Work in #PeYaMode: It doesn't matter the time or place you work from, what matters is the agility with which you make decisions, the flexibility to adapt, and the results you achieve as a team.

We Offer

• Competitive salary
• Full-time position
• Opportunity to work in a leading technology company in Latin America
• Professional growth and development opportunities

About the Company

PedidosYa is part of Delivery Hero, a global leader in delivery services with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast, and accessible platform that connects millions of users, businesses, and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital market delivering groceries and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

PedidosYa values diversity and inclusion, promoting the creation of diverse and inclusive teams that can bring different perspectives to the company. Our job opportunities are open to all individuals, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics.

If you need any reasonable adjustments or particular accessibility for the interview, please let us know in your application. Also, feel free to indicate your pronouns (he/she/they) from the first contact.

#CulturaPeYa #LaDiversidadNosPotencia