Software Engineer - Customer Success

About the Position

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.

We are always looking for talented Software Engineers to join our team. This is an evergreen role, meaning we hire for this role continuously across multiple seniority levels and for various teams. Applying here ensures you are considered as new positions open. The timeline and specific team-matching may vary; an opening could be immediate, or we may find a great fit for you on a team in the coming weeks. We will be transparent about timelines throughout the process.

As a Software Engineer in the Customer Success organization, you will be responsible for making sure our products are installed and meet our clients' requirements with integration and performance management. You will work with a broad range of technologies including multiple flavors of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer will help with installation and configuration of our solutions, develop custom Java inbound and outbound interfaces, use web services to enhance data in process, and develop custom extensions and modules for our Fraud Analysis platform. You will work as part of a project team alongside Data Scientist, Project Managers, Fraud Analysts, and your peers to meet with the client, understand their needs, turn those needs into requirements, and execute on those requirements.

Responsibilities

• Execute full software development life cycle building integrations and enhancements to Feedzai core product;
• Write well-designed, testable code;
• Integrate multiple software components into a fully functional software system;
• Troubleshoot, debug, and upgrade existing systems;
• Deploy and support systems in production;
• Comply with best practices and industry standards;
• Work with Agile principles to regularly deliver quality products;
• Ensure proper feature deployment or product upgrades;
• Provide Second Tier support for clients that are live;

Requirements

• A BS or MS in computer science, or a comparable field, or equivalent experience;
• Experience in Java software development or other modern language;
• Experience with SQL or NoSQL databases;
• Experience with Cloud technologies (AWS, Azure, GCP);
• Client engagement experience and ability to work with a client in a consultative manner;
• Excellent English communication skills, both verbal and written;
• Availability to travel up to 15%;

Nice to Have

• Experience with Agile principles;

We Offer

• Comprehensive training and onboarding process;
• Opportunities for career growth and advancement;
• Competitive salary and benefits package;
• Flexible/Remote work policy;
• Annual training budget for professional development;

About the Company

The Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!

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Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.