Software Engineer (Platform - SRE)

About the Position

Software Engineer (Platform - SRE)

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 10,000 software sellers in 245 territories globally.

Responsibilities

As a Site Reliability Engineer, you’ll be helping to drive our product and engineering department forward, ensuring reliability on different parts of the Paddle platform and helping our Engineers to work better and more efficiently. We’re looking for somebody who spent the start of their career writing, running, and debugging software that’s made the move to specialise as an SRE.

• Develop and maintain tools to maximize engineering efficiency; such as but not limited to automating deployment infrastructure and database upgrades
• Seek out processes that can be improved with automation and have internal Developer Experience as a main driver. Collaborate and enable engineers to do their jobs more efficiently, working with other engineers on a regular basis
• Create, maintain, and test our system disaster recovery process, including tooling to automate the process
• Handle production incidents, author blameless postmortems, and enrich operational playbooks and runbooks
• Monitoring, alerting, and SLO tracking; hands-on SRE work, not just DevOps-style monitoring
• Run performance investigations (load testing, bottleneck analysis) and drive tuning across apps, data stores, and AWS
• Own cost optimization workstreams: right-sizing, autoscaling policies, workload scheduling, storage tiering, and identifying waste across ECS/Fargate, RDS/Aurora, SQS, and observability
• Be an advocate of the GitOps methodology

Requirements

• A significant software development background, with experience shipping and operating production services, plus strong fundamentals in testing, code review, CI/CD, and debugging
• Experience working across the AWS ecosystem, partnering closely with AWS Solution Architects and subject-matter experts to design, review, and operate production systems
• Collaborative, security-minded, and detail-oriented. We move quickly, so you’ll thrive if you enjoy a fast-paced environment and take pride in doing things the right way
• Knowledge of platform and ops concepts such as networking and Linux administration
• Experience working with microservices and distributed systems at scale
• Experience with monitoring tools: we use Opentelemetry, Honeycomb, Grafana, Pingdom, and Incident.io

Tech Stack

• Go for our new services
• PHP Laravel for our Classic system
• Aurora MySQL and PostgreSQL for persistent data storage
• Docker in production and local development
• AWS ECS Fargate for our runtime
• AWS SQS for asynchronous message queues
• AWS EventBridge for our event bus
• Redis for key/value store
• Terraform for resource management
• Honeycomb, SLOs, and OpenTelemetry for our observability needs
• Cloudflare for our firewall and DNS server

Nice to Have

• Curiosity about AI and how it’s reshaping software development

We Offer

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative, and respectful culture. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

About the Company

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognize and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like, or where you’re from. We’re more interested in your craft, curiosity, passion for learning, and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Our Values

• Paddle Together - “None of us, is as smart as all of us”
• Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple”
• Paddle for others - “We can realize our wildest dreams, so long as we help enough other people to realize theirs”

Locations

• UK
• Ireland
• Portugal

Employment Type

Full time

Work Location Type

Remote