Software Engineer (Production Support)

About the Position

Location: Kraków

Type of contract: Employment contract

Salary range: 9 800 - 15 600 PLN gross per month (UoP)

You will be responsible for supporting critical EU and UK billing and payments services, ensuring their stability, performance, and continuous improvement while working closely with cross-functional teams in a highly collaborative and international environment.

Responsibilities

• Perform production engineering work including support, maintenance, and service management of billing and payments services
• Maintain and manage distributed systems, servers on Linux and Windows, middleware such as Microsoft IIS, in-memory solutions such as Hazelcast, containers on Kubernetes, and cloud technologies such as Google Cloud Platform
• Build and support CI/CD pipelines as part of DevOps activities
• Support application, business processes, and data intelligence operations, manage change activities including planning and coordination with stakeholders, and assess service impact
• Analyze data and build business intelligence solutions using Microsoft SQL and Oracle databases
• Participate in on-call rotation one week per month covering afternoons, evenings, nights, and weekends, respond to incidents outside working hours, and support one working weekend per month within standard hours

Requirements

• Master’s degree and solid experience in Production Support at L2 or L3 level
• Hands-on DevOps experience including configuration management and pipeline support
• Experience with MS SQL, Oracle DB, Windows Server configuration, Microsoft IIS, Hazelcast, Kubernetes, Docker, and container management in GCP
• Knowledge of Linux, Bash, Git, Jenkins, Splunk, virtualization, and containerization
• Familiarity with Agile tools such as GitHub, Confluence, and Jira

Nice to Have

• Understanding of payment domain such as ISO2022, XML, XSD, and JSON
• Experience in DevOps pipeline management using GitHub, Git, Jenkins, Maven, Nexus, or G3
• Ability to work in an international environment, manage complex workload, and demonstrate analytical thinking
• Java development experience
• Familiarity with complex technology architecture

We Offer

• Hybrid work in our client's office in Krakow (2 office days per week)
• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)
• Online training and certifications
• Access to e-learning platform
• Social events

About the Company

We are GFT Poland. WE KNOW how to tackle complex issues with an innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER. We deliver to our employees, clients, and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun, and develop as human beings.

Why Choose GFT?

• A culture of top performance
• Deep tech IT engineering & consulting
• 1200 skilled & top-class experts
• 77% of the team are regular/senior
• Products that contribute to a sustainable world
• Competitive salary and benefits
• Ambitious projects, trainings, and tools you need to flourish
• Google Cloud Partner of the Year - for going above and beyond for customers