Solution Engineer

About the Position

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators, and fintech customers, our world-class terminals, solutions, and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Ingenico EMEA operates a professional services capability that is responsible for client engagement, delivery of exceptional outcomes, and supporting the business to drive revenue, margin, and market relevance.

Within this context, this role requires:

Responsibilities

• Contribution to the development/implementation of business plan and effective operation of Professional Services.
• Working to ensure effective support in alignment with demand, productive use of resources, and quality assurance of deliverables produced.
• Own the opportunity conditioning process, ensuring the portfolio of potential demand is understood, appropriately prioritized, and supported through its approval review process.
• Support pre-sales activity on demand, providing solution guidance, subject matter expertise, and customer engagement support to promote Ingenico solutions and capability while working to win PS commissions.
• Support and maintain the education of the local sales team in the PS offering.
• Opportunity conditioning and engagement with delivery teams (internal and external) to position and commission PS engagements under direct responsibility.
• Requirement capture, translation, and outcome mapping, serving as the voice of the customer at all times while balancing the practical reality of current business capability.
• Lead/support the delivery and assurance of all Professional Services engagements ensuring focus on the timely delivery of committed outcomes.
• Interface with Group functions and external partners to secure access to new solutions and capability that supports or extends Ingenico’s Professional Services offering.
• Active intelligence gathering drawn from across the payment landscape to inform and enhance Ingenico’s PS offering.
• Support the development of new PS value propositions, supporting collateral, and capability (people, process & tooling).
• Prepare/contribute to key performance reporting actively using the insight to control and improve performance.
• Develop and promote (internally & externally) PS thought leadership and credibility through personal and team public profile.
• Promote and protect Ingenico and the Professional Service’s team’s reputation in the course of any engagement or general business activity.
• The job will also encompass any other duties and activities required to fulfill the demands of the department as a whole.

Requirements

• Experience in the payment ecosystem and in particular payment technologies (embedded applications, web-based solutions).
• Experience in pre-sales support working with business development teams to support the marketing and promotion of end-to-end payment solutions and payment advisory services.
• Demonstrable experience of contributing to the delivery of high-value & complex projects of work, in a technology environment.
• Demonstrable experience of delivering high standards of professional solution management services and functional/organizational advocacy.
• Demonstrable experience of managing stakeholders (all levels of seniority) expectation and satisfaction effectively.
• Ability to rapidly absorb and apply process or technical information, with a logical and analytical approach to problem-solving.
• Ability to capture and translate need providing the bridge to technical domains.
• Self-supportive with a high degree of initiative & enthusiasm, requiring minimal management.
• Able to apply quality standards to all tasks undertaken, ensuring that nothing is overlooked.
• Good verbal and written communication skills.
• Ability to adapt to a rapidly changing environment and apply it to business needs.
• Able to work well in a cross-functional team environment, with the ability to develop and sustain good working relationships.

Behaviour Skills

• Hands-on, autonomous, self-motivated, and must enjoy working within a changing & dynamic organization.
• Be able to work under pressure.
• Be able to work with customers (both internal & external) of all cultures, as this is an international role.
• Excellent client-facing skills.
• Self-motivated with a high level of energy and drive.
• Influential communicator.
• Professionalism and business ethics.
• Facilitation and negotiation skills.
• Independent.
• Leads by example.
• Excellent communication skills (both written and oral) in the local language & English.

Education Qualifications / Experience Requirements

• A good degree from a leading university in a technical or commercial subject.
• 6+ years of experience in a professional services, solution management, or pre-sales role.
• Proven experience of working within a professional, fast-moving, and challenging environment.
• Ability to balance multiple engagements and clients while working on time and to budget.
• Experience of working across mixed stakeholder groups and business levels.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.
• Diverse and inclusive workplace.

About the Company

Ingenico embraces diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn.

Apply now »

• Start applying with LinkedIn
• Apply Now
• Please wait...