Logz.io logo

Tier 1 Support Engineer

Logz.io·Salary not specified

Primary stack

Customer Support

Job description

About the Position

We are seeking a Tier 1 Support Engineer for a remote contract position. Join our team to provide top-notch customer support.

Responsibilities

  • Provide exceptional customer support
  • Handle customer inquiries and issues
  • Collaborate with team members to resolve customer problems

Requirements

  • Experience in customer support
  • Strong communication skills
  • Ability to work remotely

We Offer

  • Remote work opportunity
  • Contract position

About the Company

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Jobs powered by

© Logz.io. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.

Logz.iois a cloud observability platform for modern engineering teams. TheLogz.ioplatform consists of three products—Log Management, Infrastructure Monitoring, and Cloud SIEM — that work together to unify the jobs of monitoring, troubleshooting, and security. We empower engineers to deliver better software by offering the world’s most popular open-source observability tools in a single, easy to use, and powerful tool purpose-built for monitoring distributed cloud environments.AtLogz.io, we’ve adopted a culture that truly inspires our employees to dream, think, and do. We believe curiosity should be explored while keeping a humble disposition. Choosing to win as a team is what drives our momentum. We rely on each other and raise the bar with every new hire or promotion.Logz.iois on the rise, looking to hire employees who seek challenges, act with purpose, and put no end point on success.CLOUD OBSERVABILITY FOR ENGINEERS!The open source you love, at the scale you need.Powered by ELK & GrafanaWE’RE ON A MISSION.Unleashing the incredible value that machine data can bring toorganizations and people around the world.WHEN APPS ARE UP YOUR BUSINESS FLIES.Experience is now a strategic business metric. An app that goes down can take the whole business down with it. A top performing app makes a top performing business. That what makes continuous operations the fuel that powers continuous business growth.FOR ENGINEERS BY ENGINEERS.As engineers who live and breath DevOps, we understand what it takes to keep everything ticking in today’s insanely complicated environments. That’s why we builtLogz.io— to help engineers achieve what they need with the tools they love.We believe in open source and in community. That great things come from sharing knowledge and support whenever and however it’s needed. We’re here to help.WE LOVE OUR CUSTOMERS. ALL 700+ OF THEM.We’re honored to work with teams of all sizes, from hyper-growth startups to large enterprises. We help companies such as Dyn, CNN, and British Airways keep their apps performant and secure and their engineers happy and productive.JOIN OUR MISSION!Our mission is unleashing the incredible value that machine data can bring to the world. Our team is at the forefront of the latest breakthroughs in artificial intelligence and information analysis. We are looking for energetic, fun, and talented people who obsess over customers and aren’t afraid to show it.

More at Logz.io

All 5 roles

Popular searches