Solution Engineer, Japan (m/f/d)

About the Position

Solution Engineer, Japan (m/f/d)

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. We are seeking a Solution Engineer for Japan to provide technical expertise in pre-sales and support for enterprise accounts.

This position is based in Japan (remote). Applicants must hold a valid work/residence permit for the respective location.

Responsibilities

• Provide technical expertise throughout the sales cycle for Japan (discovery, workflow analysis, solution design, demonstration, PoC and technical win), in partnership with the account managers and channel managers who own the customer relationship.
• Enable Japanese channel partners and resellers technically through partner training, joint customer demos and second-line technical support on escalations.
• Deliver webinars, seminars, Instructor-Led Training and Virtual Instructor-Led Training in Japanese for customers, partners and the education community.
• Act as the bridge between Japanese customers and global teams, translating customer feedback, feature requests and escalations into clear, actionable input for Product and Engineering.
• Stay current on Japanese AEC market trends (BIM adoption, AI in design, competitive developments, ISV partner activity) and share insights with the sales team to identify new opportunities.
• Provide technical support to Japanese accounts where needed (installation, licensing, troubleshooting), in coordination with and backed by the central HQ support team.

Requirements

Required Experience

• 3+ years in pre-sales, solution engineering or technical consulting for design, visualisation or AEC software, ideally in the Japanese market.
• Hands-on expertise in real-time and offline rendering, ideally with Chaos products (Enscape, Veras, V-ray, Corona).
• Proficiency in host applications widely used in Japanese AEC such as Revit, SketchUp, 3ds Max and other CAD, BIM, DCC and other Visualization software is a strong plus.
• Experience running PoCs or technical evaluations with enterprise customers and delivering product demonstrations, webinars or training sessions in Japanese to technical and non-technical audiences.

Required Skills

• Native-level Japanese and proficient English, written and verbal, for daily work with customers and global teams.
• Communicates complex technical concepts clearly and compellingly: able to structure and present information effectively for diverse audiences, from end users to senior stakeholders.
• Delivers product demonstrations and training with confidence, adapting content and approach to the specific needs of each customer or partner.
• Builds long-term trust with Japanese enterprise customers through thorough, consensus-driven evaluation cycles involving multiple stakeholders.
• Works collaboratively across Sales, partners and global Product, Marketing and Customer Success teams: responsive to internal needs and accurate in representing customer feedback.
• Strong attention to detail and organisational discipline: manages multiple engagements and materials with precision.
• Working knowledge of subscription licensing, activation, firewall and proxy/PAC configuration, and cloud/AI security requirements, and familiarity with tools such as Salesforce, Power BI, Jira, Zendesk and Zuora, is an advantage.

We Offer

• Opportunity to work with a leading global software company.
• Remote work from Tokyo, Japan.
• Be part of a team that empowers creative minds to bring ideas to life.

About the Company

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.