Solution Sales Executive - CRM & Industry Workflows

About the Position

Solution Sales Executive - CRM & Industry Workflows

Join ServiceNow as a Solution Sales Executive for CRM & Industry Workflows, driving market success and achieving sales quotas.

Responsibilities

• Oversee market success of ServiceNow's CRM & Industry Workflows products.
• Develop a sales strategy in the allocated territory with a target prospect list and a regional sales plan for Central.
• Arrange and conduct initial Executive and CxO discussions and positioning meetings.
• Collaborate with Solution Consulting counterpart and extended team to deliver demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution.
• Serve as a trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap.
• Collaborate with Core Sales Teams and other ServiceNow Solution Areas to deliver outcomes-based solutions to clients and prospects.
• Present CRM & Industry Workflows offering directly to prospects, customers, partners, and at industry events and seminars.
• Support regional ServiceNow partner channels to drive an effective customer experience.
• Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition.
• Manage sales and partner ecosystem sales enablement.
• Prospect qualification and the development of new sales opportunities and ongoing revenue streams.
• Sales process management and opportunity closure.
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years knowledge on return on investment of specialty solutions area to lead solution win.
• Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor.
• An understanding of the CRM or CX solution-related business processes.
• Ability to thrive in a fast-paced, growing, deadline-driven environment.
• Willingness to go above and beyond to win in the market against stiff competition.
• Ability to communicate complex issues in simple terms via written and oral media to a variety of different audiences.
• Ability to forge strong business relationships and connect with both C-level execs at customers and with individuals in ServiceNow internal and external ecosystem.
• Excellent communication and presentation skills in Japanese and English.
• Regional travel required.

We Offer

• Competitive salary
• Opportunity to work in a fast-paced, growing, deadline-driven environment.
• Professional development opportunities.
• Collaborative and inclusive work environment.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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