Solutions Engineer, ITSM

About the Position

Join Atlassian as a Solutions Engineer, ITSM, and help transform businesses with our powerful software solutions.

Responsibilities

• Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers.
• Work closely together with our cross-functional teams to drive the customer journey.
• Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities.
• Partner with sales management to align the overall account plan and customer outcomes.
• Deliver deeply compelling presentations, demonstrations, and proof of concepts to customers and prospects.
• Work with product management to advance Atlassian’s product line and provide customer feedback.

Requirements

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
• Excellent communication and strong presentation skills to multi-level audiences.
• Experience selling ITSM solutions, helping customers manage and deliver IT services.
• Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
• Equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
• Customer-centric mindset with a proven track record in building executive relationships with customers and rallying the internal teams to collaborate across the company to meet our customers' needs.

We Offer

• Competitive base pay ranging from $114,300 - $179,779 per year, depending on the geographic pay zone.
• Opportunity for benefits, bonuses, commissions, and equity.
• A variety of perks and benefits including health coverage, paid volunteer days, wellness resources, and more.

About the Company

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.