Specialist of Quality Control and Training Division
Primary stack
Nice to have's
Job description
About the Position
Specialist of Quality Control and Training Division
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.
We're looking for a Quality Specialist to join our Customer Support team and help build a quality assurance system that actually improves service.
If you genuinely enjoy monitoring, can defend your evaluations with solid reasoning, and care about doing the work well even when it's not the easy path - we'd like to talk.
Responsibilities
- Conduct regular quality monitoring of support agents, analyze results, and provide structured feedback
- Run one-on-one sessions with agents, support their growth, and help them improve
- Participate in onboarding of new agents: prepare training materials, lectures, assessments, and deliver training sessions
- Conduct regular knowledge assessments and identify gaps
- Analyze customer complaints and feedback to identify trends and systemic issues, and escalate them to relevant departments
- Participate in customer service process optimization projects
- Prepare regular reporting on key performance indicators
Requirements
- 1+ year of experience in a Quality role specifically within iGaming - this is essential due to the specifics of the industry
- Native Ukrainian, English B1-B2
- Strong analytical mindset: ability to look at the full picture (process, training, motivation) rather than relying on a single metric or a fixed checklist
- Objectivity - evaluations grounded in customer experience and business impact
- Genuine interest in mentoring and developing people, with the maturity to give honest feedback when it's needed
Nice to Have
- Turkish B1+ is a plus
- Experience implementing or optimizing QA processes
- Basic understanding of instructional design / training program development
- Experience working across different GEOs and awareness of cultural communication differences
We Offer
Our Benefit Cafeteria is Packed with Goodies:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!
About the Company
Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.
At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.
Location: Kyiv, Ukraine
Remote status: Fully Remote
Employment type: Full-time
Function: Customer Service
© RISK Inc. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
RISK inc: An International iGaming Company Pushing the Boundaries of EntertainmentWho We Are:An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.Always Pushing the Boundaries? You Already Belong at RISK!Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digitaland affiliate marketing, tech solutions, and data analytics.Our ambition is to become global leaders in international expansion, mastering the art of the fastest market entry and establishing highly efficient operations in new territories.Our Mission:To unite the unconventional thinkers who are challenging the limits of innovation and creativity. We’re all about delivering thrilling and secure entertainment experiences with a responsible edge. We strive to create a Diverse Community where everyone feels empowered to contribute their unique perspective.Our Values:— Leadership and Responsibility: We strive to set the standard in our industry, acting with integrity, responsibility, and transparency. We empower our team to take initiative, communicate openly, and embrace risks as leaders.— Innovation, Speed, and Adaptability: We value innovation, speed, and agility. By embracing cutting-edge technologies and maintaining efficient, bureaucracy-free processes, we aim to stay ahead in our industry.— Smart Risk-Taking: We view calculated risk as essential for growth and success. We encourage our team to see Risk as a Personal Challenge in their careers and achieve new heights.— Boldness and Responsibility: We are not afraid to forge our own path and make bold decisions. We foster a Challenge Company Mindset, inspiring our team to constantly seek unconventional solutions and drive success in the iGaming industry.Why RISK is Your Next Career Move: A Top-notch Choice for Those Who Constantly Seek Unconventional Solutions— Risk-Challenge Culture: Embrace smart risk-taking and out-of-the-box thinking.— Direct Influence: Your ideas matter here. We value openness and initiative, giving you a real chance to shape the future of our company.— Career Growth Opportunities: Our High Potential program, annual performance reviews, and learning opportunities will help you unlock your full potential.— Extensive Benefits: We offer comprehensive medical insurance and a unique Cafeteria — - Benefits program tailored to your needs. Work-life balance is a priority, with flexible hours and remote work options.— Competitive Salary: We believe in rewarding top talent with a competitive salary and regular reviews based on clear KPIs and OKRs. Our bonus system is open and transparent, so you always know where you stand.— Learning & Development: Access to courses, conferences, Personal Development Plan and mentorship from industry experts.— Unforgettable Corporate Events: Team-building activities, expert talks, and global conferences.Our Benefit Cafeteria is Packed with Goodies:— Children Allowance— Mental Health Support— Sport Activities— Language Courses— Automotive Services— Veterinary Services— Home Office Setup Assistance— Dental Services— Books and Stationery— Training Compensation— And yes, even Massage!Ready to Take the Leap?Join a team where every day is an opportunity to take a RISK and come out on top.At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what’s possible in the iGaming industry.
More at RISK Inc
All 40 rolesOperations Manager (Payment)
RISK Inc · Kyiv +1
Risk & Anti-Fraud Manager
RISK Inc · Warsaw +1
Project/Delivery Manager
RISK Inc · Portugal +3
Senior Product Manager
RISK Inc · Warsaw +1