Sr Associate (SAP Ariba Support)

About the Position

We are looking for a Sr Associate (SAP Ariba Support) to join our team at Carrier in Hyderabad or Bangalore, India. This role involves providing Level 2 escalation support for SAP Ariba modules, troubleshooting complex issues, and ensuring seamless integration with ERP systems.

Responsibilities

• Serve as Level 2 escalation support for SAP Ariba modules, including Ariba Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network.
• Troubleshoot, analyze, and resolve complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
• Develop, configure, and maintain Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
• Support and monitor integrations between Ariba and ERP systems (e.g., SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway), middleware, or APIs; investigate and resolve integration failures.
• Manage incident, service request, and change tickets in the ITSM tool within defined SLAs; document root causes and resolutions.
• Coordinate with SAP Ariba support (raising and managing SAP cases) for issues requiring vendor intervention.
• Support Ariba quarterly release cycles: review release notes, assess impacts, perform regression testing, and communicate changes to stakeholders.
• Assist with supplier enablement, catalog loads, and Ariba Network transaction issues.
• Create and maintain technical documentation, knowledge base articles, and runbooks; provide guidance and knowledge transfer to Level 1 support staff.
• Participate in enhancement projects, system upgrades, and rollouts, including requirements gathering, configuration, testing, and deployment support.
• Ensure compliance with change management, security, and audit requirements.

Requirements

• Proficiency in SAP Ariba modules
• Strong troubleshooting skills
• Experience with ERP systems integration
• Ability to manage and resolve complex technical issues

We Offer

• Opportunity to work with a global leader in intelligent climate and energy solutions.
• Be part of a world-class, inclusive workforce.
• Competitive benefits and career growth opportunities.

About the Company

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life-saving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.