About the Position

We are seeking a skilled and proactive Sr AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

Provide L2/L3 production support for Amazon Connect-based contact center solutions.
Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
Manage and query Amazon DynamoDB tables for real-time data access and updates.
Collaborate with development and QA teams to ensure smooth releases and incident resolution.
Implement logging and alerting using CloudWatch and other monitoring tools.
Participate in on-call rotation and provide timely resolution to production incidents.
Document support procedures, known issues, and resolutions.

Requirements

Strong experience with Amazon Connect and its integration with AWS services.
Proficiency in AWS Lambda (Node.js is preferred).
Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
Hands-on knowledge of Amazon DynamoDB, including table design and querying.
Familiarity with CloudFormation for infrastructure as code.
Excellent problem-solving and communication skills.

We Offer

Competitive salary
Hybrid work model
Comprehensive health benefits
Professional development opportunities
Inclusive and diverse work environment

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company delivering end-to-end AI solutions that maximize investments for real results. Its deep expertise in business, process, and technology enables it to embed the unique context of each organization’s systems and technology from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable large enterprises to remain competitive in a rapidly changing world. For more information: cognizant.ai or @cognizant.

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Benefits That Matter

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include pension plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve people’s lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary by role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you’re the perfect fit for the role. If no positions match your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines you’re a good fit for the role, they’ll contact you to schedule a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you updated.

Cognizant is a great place for those who want to make the world better, as we create solutions with leading technology partners to solve complex challenges for our clients.

Brigitte Roy

Director of Strategic Alliances

I am supported by inspiring leaders who encourage me to grow in my career through training, industry conferences, and internal mobility opportunities. I am proud of my journey here.

Rahul Sathe

Principal Product Architect – Insurance

From my first day at Cognizant, I felt like I belonged. I was listened to and encouraged to challenge ideas-and that’s still the case today.

Dr. Amita Oppal Gill

Sales Lead

Cognizant has one of the best learning ecosystems. Between company-funded certifications, training platforms, and mentorship, we have everything we need to grow our careers.

Debashish Mishra

SAP MM Developer

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Sr AWS Developer (Amazon Connect)

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