Sr AWS Developer (Amazon Connect)

About the Position

We are seeking a skilled and proactive Sr AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with Amazon Connect, AWS Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

We Offer

• Competitive salary
• Flexible work arrangements
• Comprehensive health benefits
• Opportunities for professional growth and development

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company delivering end-to-end AI solutions that maximize investments for real results. Its deep expertise in business, process, and technology enables it to embed the unique context of each organization’s systems and technology from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable leading companies to thrive in a rapidly changing world. For more information: cognizant.ai or @cognizant.

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Equal Employment Opportunity: Cognizant is an equal opportunity employer. Your application will be considered independently of your race, color, sex, religion, beliefs, sexual orientation, gender identity, origin, disability, genetic information, pregnancy, veteran status, or any other criteria deemed discriminatory by applicable European or French laws.

If you are a person with a disability and require assistance with the application process, please contact us at [email protected] to discuss the necessary accommodations for the position or upcoming interviews.

Candidates may be invited to participate in face-to-face or video interviews. Additionally, candidates may be required to present a valid ID during each interview.