Sr AWS Developer (Amazon Connect)

About the Position

Sr AWS Developer (Amazon Connect)

We are seeking a skilled and proactive Production Support Engineer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with AWS Connect, Lex, Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

We Offer

• Competitive Salary
• Hybrid Work Model
• Professional Development Opportunities
• Comprehensive Health Benefits
• Flexible Work Hours

About the Company

Cognizant (NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investments and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry expertise, processes, and engineering capabilities help us fuse the context of your enterprise with technology to augment human potential, drive tangible results, and enable global enterprises to consistently lead in a changing world. Learn more at cognizant.ai or follow us on Twitter.

Application Process

Applicants may be asked to participate in an in-person or video interview. Candidates may also be required to present government-issued identification during each interview.

Cognizant is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Benefits to Help You Grow and Thrive

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

Your benefits go beyond compensation to include retirement plans, financial wellness education, and more.

Physical and Mental Well-being

We empower you to prioritize your health with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions at Cognizant, you'll have the opportunity to explore new technologies, industries, and locations while developing the skills you need to grow your career.

Real Impact

Think of the leading brands you rely on every day. That's where we are.

Your Journey to Cognizant

Here's what you can expect from our hiring process. Note that steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you're a great fit. Can't find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiters see that you're a good fit, they'll schedule a brief conversation to get to know you better and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team decide to move forward, you'll interview with our hiring team. Some roles may require additional technical assessments and/or client interviews.

Step 4: Decision Time

This step may take some time.

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