Sr. Document Production Associate - 2nd Shift

About the Position

We are seeking a Sr. Document Production Associate for a 2nd shift role, responsible for providing document production services with a focus on accuracy and quality.

Responsibilities

• Perform document production work according to established policies and procedures
• Thoroughly assess job requests, identify the correct process needed to produce documents, and ensure appropriate completion throughout the task lifecycle
• Exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within the team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor, or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client

Requirements

• High school diploma or equivalent required; higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking, or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on one's own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships
• Must be able to interact effectively with multi-functional and diverse backgrounds

We Offer

• Competitive salary range: $36,900 - $50,900 yearly
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance, and employer/partner discounts

About the Company

Williams Lea by RRD is a global business support services company with a strong legacy-over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world-especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

RRD is an Equal Opportunity Employer, including disability/veterans.