Sr. Manager Operations - Local Shops

About the Position

Sr. Manager Operations - Local Shops

Talabat, part of the Delivery Hero Group, is the world’s pioneering local delivery platform, dedicated to delivering an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

• Accountable for local NFV operational performance including both commercial & operational KPIs
• Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and reprioritization
• Collaborate with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support, and share any local initiatives
• Work closely with key accounts on performance, opportunities, and leverage relationships to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Consistently review performance, highlighting successes and areas of improvement supported by a target action plan
• Expert in local operational processes/procedures, continually evaluating, simplifying, removing non-value-adding tasks, and auditing compliance

Requirements

• 5-6 years of working experience in the same/similar field
• Direct line management experience - Ability to build relationships, motivate peers, and manage upwards
• Proficiency in Tableau
• Knowledge of Excel and/or Looker is a good plus
• Very good analytical skills
• Very good communicator and collaborator at all levels
• Back up your opinions with data and clear, well-structured cases
• Execution-focused and have a proven record of success in complex environments
• Results-driven, high-performing, high-quality work attitude

We Offer

• Opportunity to work with a pioneering local delivery platform
• Be part of a global company operating in around 65 countries
• Competitive benefits and career growth opportunities

About the Company

Talabat, part of the Delivery Hero Group, is the world’s pioneering local delivery platform, dedicated to delivering an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.