Sr Service Desk Technician

About the Position

Sr Service Desk Technician

Occam Solutions is looking for a Senior Service Desk Technician in Tampa, Florida. The Senior Service Desk Technician will provide expert IT support and problem resolution for a large enterprise.

Responsibilities

• Interface directly with end-users to resolve hardware, software, network, and application issues.
• Serve as the initial point of contact for desktop/laptop/mobile related problems.
• Troubleshoot, research, diagnose, document, and resolve technical issues via telephone.
• Provide VIP level support to USSOCOM executive level users and their staff.
• Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
• Modify, create, and troubleshoot user accounts via Active Directory.
• Escalate network incidents and provide direct support to USSOCOM customers worldwide.
• Determine which special team can best resolve the problem and assign tasks accordingly.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Proficient with Dameware, RDP, and Terminal Services.
• Perform incident management functions including incident trending and prioritization.

Requirements

• Minimum Required Qualifications:

  • Five years of relevant IT/Service Desk experience.
  • DoD 8570 IAT Level I certification.
  • Ability to maintain DoD 8570 IAT Level I certification via continuing education or recertification.
  • Must possess current TS/SCI.

• Preferred Qualifications:

  • DoD 8570 IAT Level II certification.
  • Special Operations Force experience.

We Offer

• Competitive salary: $60,000 yearly.
• Opportunity to work in a dynamic and challenging environment.
• Professional growth and development opportunities.

About the Company

Occam Solutions is a leading provider of IT services and solutions, dedicated to delivering exceptional support and expertise to our clients.