Sr. Staff Customer Trust Manager

About the Position

Sr. Staff Customer Trust Manager

Austin, Texas

Mission Control – Information Security

Employee / Full-Time

On-site

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About the Company

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with leading AI tools, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

Our team operates across global hubs and we are committed to our customers and community, obsessed with quality, deliberate in our decisions, and effective as one team.

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Responsibilities

• Customer Interaction & Trust Center Enhancement: Manage a straightforward process for answering security and technical questions from our customers and internal users. Enhance and maintain our Trust Center, ensuring it proactively answers customer questions and serves as a go-to resource.
• Engineering & Security Collaboration: Collaborate closely with Engineering, Product, go-to-market, and Information Security teams. Translate complex technical and architectural details into clear, accurate, and friendly responses for our customers.
• Contract Review & Technical Feedback: Review customer contracts, MSAs, and DPAs. Partner with Legal and Sales teams to provide feedback, redlining, and negotiation support on security clauses.
• Trust System Management: Keep our customer trust systems accurate and support a federated security approach across Sonar. Drive improvements and add new capabilities to our tooling.
• AI Prompt Engineering: Develop and refine prompts and automated workflows using LLMs to ensure our security information systems stay exceptionally valid and up to date.

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Requirements

• Unwavering Customer Obsession: Passionate about building solutions that help teams innovate and move fast without compromising safety.
• Contract & Legal Acumen: Solid experience reviewing, redlining, and providing feedback on security clauses and technical language in customer contracts.
• Technical Diplomacy & Engineering Collaboration: Excellent communicator who can partner deeply with Engineering and explain complex security requirements in clear terms.
• Executive Presence: Comfortable and experienced in working directly with senior leaders, especially a CISO.
• Extensive Multi-Domain InfoSec Expertise: Deep experience across several security domains and familiarity with common compliance frameworks.
• AI Proficiency: Proven ability to use AI tools to solve security problems and automate governance tasks.
• Autonomous Leadership & Organizational Acumen: Strong organizational skills to juggle multiple high-stakes projects and achieve broad goals with minimal supervision.

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We Offer

• Flexible comprehensive employee benefit package.
• 23 days of PTO per calendar year, with additional time for sickness, life events, and holidays.
• 401(k) plan with a 4% match.
• Generous discretionary Company Growth Bonus, paid annually.
• Fully paid parking in downtown Austin, Texas.
• Global workforce with employees in 20+ countries.
• Annual kick-off event to build relationships and set company goals.
• Monthly catered events and team activities.

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We Value Diversity, Equity, and Inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at [email protected].

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.

Applications submitted through agencies or third-party recruiters will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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