SRE Expert

About the Position

We are looking for an SRE Specialist with a strong focus on Development to join our team in Milan, Italy. In this role, you will act as a strategic partner and quality gatekeeper for our software development teams. You will ensure that reliability, scalability, and observability are engineered into our software products right from the initial design phase.

Responsibilities

• Reliability Governance: Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across development teams.
• Architectural Review: Partner with software architects during the design phase to ensure new features comply with reliability, scalability, and security standards.
• Development Quality Gates: Define and enforce quality gates within the CI/CD pipeline, ensuring no software is deployed to production without meeting reliability criteria.
• Incident & Problem Management: Oversee the post-mortem process, ensuring development teams prioritize bug fixes and architectural changes identified during incidents.
• Chaos Engineering & Testing: Design chaos engineering scenarios and game days to validate system resilience, guiding developers on how to improve their code.
• Toil Reduction Strategy: Analyze development workflows to identify systemic inefficiencies and guide teams on how to automate operations.

Requirements

• Experience: 4+ years of experience in Software Engineering, SRE, or Technical Product Management with a strong understanding of the software development lifecycle (SDLC).
• Technical Background: Solid understanding of distributed systems architecture, microservices, and cloud-native patterns (AWS, Azure, or GCP).
• Process & Frameworks: Strong expertise in establishing SLOs/SLIs, error budget policies, and continuous improvement frameworks.
• Observability Knowledge: Familiarity with monitoring, logging, and tracing concepts (e.g., Prometheus, Datadog, OpenTelemetry) to review system health metrics.
• Soft Skills: Exceptional communication and negotiation skills. You must be comfortable influencing engineering practices and mentoring developers without direct authority.

Nice to Have

• Experience implementing ITIL, Agile, or DevOps practices at scale.
• Certification in Cloud Architecture or Agile Project Management.
• Previous experience as a Tech Lead or Engineering Manager.

We Offer

• Flexible Smart Working
• Competitive base salaries and performance-based bonuses
• Meal vouchers and corporate restaurant and bar
• Health insurance and Accident insurance
• Pension fund and welfare plan
• Diverse cultures & Innovative mindsets
• International Environment and Talent Program
• Commitment to sustainability
• Lots of training and development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• And of course, we can’t forget free water & coffee at the office!

About the Company

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.

‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Do you think you are "a step ahead"? Apply now!

Annual base salary starting from: 48.000€

Working conditions: Permanent employment contract

Working hours: Full time (37 hours per week)

Location: Milan (hybrid)

Contract offer: National Collective Labour Agreement for employees in the credit sector (NCLA)

Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function, and individual performance)

Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

Job Application Safety Reminder⚠️

We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:

• Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
• Check the sender’s email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
• No payments or banking details will ever be requested. If someone asks for this information, it’s a scam.

If you suspect suspicious activity, report it immediately. Your safety matters to us.