Store Manager

About the Position

Store Manager

PedidosYa, part of Delivery Hero, a global leader in delivery services with a presence in ~65 countries, is the leading technology company in delivery and quick-commerce in Latin America. We are a simple, fast, and accessible platform that connects millions of users, businesses, and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital market delivering food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We have an opportunity for you, we are looking for a Store Manager in Belgrano.

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Responsibilities

• Lead the proper functioning of the store ensuring compliance with administrative, operational processes, and coordination of the corresponding work teams and their development.
• Coordinate and identify conflicts and improvement opportunities in the store to promote operational excellence of the teams.
• Drive initiatives to improve the climate and motivation of employees in the store. Organizing rituals, communicating news, and integrating the PeYa culture into the daily life of the store.
• Ensure the completion of the Onboarding/Offboarding process. Providing the necessary tools to guarantee an exceptional experience.
• Supervise the compliance of functional, local, and regional training corresponding to specialist areas (Operations, People, Ops & Food Safety, among others).
• Coordinate and design the way of working in the store, Program/Plan the assignment of resources by day and shifts. Solving day-to-day problems.
• Ensure the operational efficiency of the pickers to maximize store productivity, improving the level of service to the client.
• Be responsible for the integrity of their inventory and for achieving the established Accuracy targets. Plan, coordinate, and supervise the cyclic counts.
• Control the store inventory, avoiding possible stock breaks together with the Demand Planning area.
• Ensure that the receipt of merchandise is aligned with the processes, review of documentation, and quality policies of the company. May recommend changes of day for some type of supplier, schedules, etc., in conjunction with the Demand Planning team.
• Constantly monitor the fulfillment process, ensuring the capacity of the store. Generate recommendations and improvements in the processes, improving productivity and profitability of the store.
• Manage the lines of cleaning, maintenance, repair, bag consumption, electric consumption, shrinkage, and claims of the store P&L optimizing the profitability of the same.
• Perform the analysis of key indicators. Invoice loading / Purchase Orders (POs) / PO shortage. Control and follow up on expirations and credit notes.
• Ensure the implementation of preventive actions related to reduction of shrinkage, breakages, thefts, etc.
• Control the correct maintenance of all store equipment and the correct use of infrastructure, report anomalies or risk situations to the Facilities team.
• Guarantee that the store complies with regional and local policies of food safety, occupational health, and environment.
• Supervise the collection process (in case cash is handled) and delivery of orders to riders.
• Review and manage claims to propose improvements in the experience of our customers. Responding to the Inaccuracy KPI.
• Use systems such as Gsuit, Tableau, Ops Portal, Workday, Orquest, Looker, and Pelican, for the planning and execution of administrative procedures.

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Requirements

• Experience in similar positions leading work teams.
• Knowledge of Office suite tools (Excel, Word, Powerpoint) and Google.
• Action-oriented and problem-solving skills.
• Strong interpersonal skills; ability to build positive relationships, generate trust. Autonomy.

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We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

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About the Company

At PedidosYa, impact is not only measured in results but in how we achieve them. We seek the best talent: people who resonate with our values, the way we think, decide, and collaborate every day.

What you achieve is key, but how you do it is what defines us. Playing as a team, we make the business and our ecosystem continue to grow, while simplifying the daily lives of millions of people.

👉 Learn about our values here.

The diversity of talent enhances our Culture and our organization. We play as a team in everything we do, and what we like most about it is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics.

In case you need any reasonable adjustment or particular accessibility for the interview, please do not hesitate to clarify it in your application. Also, feel free to indicate your pronouns (he/she/elle) from the first contact.

#CulturaPeYa #LaDiversidadNosPotencia