Store Manager - Ivory Coast

About the Position

Store Manager - Ivory Coast

Glovo, part of the Delivery Hero Group, is seeking a dedicated Store Manager for our operations in Ivory Coast. This role involves overseeing daily store operations, leading a team, and ensuring a top-notch customer experience.

Responsibilities

• Own daily store operations: Oversee all store activities, including goods receiving, put-away, replenishment, picking, packing, dispatch, returns, and waste management. Ensure every process follows Glovo's standards and that the store is ready to serve customers throughout its operating hours.
• Lead and develop your team: Manage the store team, organize shifts and allocate responsibilities according to business needs. Set clear expectations, coach team members, monitor performance, and build a culture of accountability, collaboration, and continuous improvement.
• Drive inventory accuracy and product availability: Own daily inventory routines, including cycle counts, stock reconciliation, expiry-date checks, and investigation of discrepancies. Ensure products are correctly stored, available in the system, and removed from sale when unavailable, damaged, or expired.
• Deliver an outstanding customer experience: Ensure orders are prepared accurately and on time, minimize missing or incorrect items, and identify the root causes of customer complaints. Take corrective action to improve order quality, product availability, and overall service reliability.
• Optimize productivity and cost: Monitor store performance, including order preparation time, picking productivity, labor efficiency, waste, and stock losses. Use data to identify opportunities, adjust staffing and workflows, and ensure the store meets its operational and financial targets.
• Maintain high standards of safety and compliance: Ensure the store is clean, organized, and safe for employees and couriers. Maintain appropriate food handling, cold-chain, hygiene, and storage standards, while ensuring compliance with local regulations and internal procedures.
• Collaborate and drive continuous improvement: Work closely with central operations, supply, category management, demand planning, and other relevant teams to resolve operational issues, improve product availability, and implement new initiatives. Identify recurring problems, propose practical solutions, and ensure new processes are consistently adopted on the floor.

Requirements

• Experience: 3+ years of experience in store management, retail operations, supermarket operations, FMCG distribution, warehousing, or another high-volume operational environment.
• People Management Skills: Proven experience in directly supervising a frontline team, organizing staffing and shifts, setting performance expectations, and coaching people to achieve operational targets.
• Operational Ownership: Strong understanding of running a store day to day, managing competing priorities, enforcing procedures, and solving problems quickly without compromising service quality or safety.
• Inventory Management Experience: Solid experience with stock counts, replenishment, stock discrepancies, expiry dates, and waste management, and understanding their impact on product availability and profitability.
• Data-Driven Mindset: Comfortable using Excel or Google Sheets to monitor KPIs, identify performance gaps, understand root causes, and follow up on corrective actions.
• Proactive Attitude: Organized, detail-oriented, and comfortable working in a fast-paced environment where priorities can change quickly. Takes initiative, remains calm under pressure, and leads by example.
• Communication Skills: Strong communication skills with the ability to communicate clearly with frontline teams and cross-functional stakeholders. Effective communication in French is required, and professional working English is an advantage.

Nice to Have

• Experience in supermarkets, modern trade, convenience retail, or quick-commerce operations.
• Experience with inventory management systems, warehouse management systems, cold-chain products, or perishable goods.

We Offer

• Opportunity to be part of a pioneering local delivery platform.
• Work in a diverse and inclusive environment.
• Professional growth and development opportunities.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, with operations in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Our mission is to deliver an amazing experience-fast, easy, and to your door.

Learn more about our Leadership Principles here.

At Glovo, we thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

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