Strategic Customer Success Manager - EMEA

About the Position

Strategic Customer Success Manager - EMEA

We are looking for a Strategic Customer Success Manager to join our team in EMEA. This role is remote and offers a competitive salary along with equity options.

Responsibilities

• Partner with Ashby’s largest and most complex customers.
• Focus on driving product adoption, customer health, and long-term value.
• Shape how we support a diverse set of enterprise customers.
• Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows.

Requirements

• At least five years of customer success experience in B2B SaaS.
• Experience supporting enterprise customers on complex, configurable products.
• Proven track record in driving enablement that improves product adoption and long-term customer outcomes.
• Experience working closely with cross-functional partners across Sales, Product, Support, and Operations.
• Ability to become a product and industry expert, tailoring configuration and driving product adoption.

Nice to Have

• Previous experience in a similar role within the enterprise segment.
• Strong communication skills with the ability to explain complex concepts simply.
• Detail-oriented with a focus on precision and clarity in communication.

We Offer

• Competitive salary range: €62K - €133K.
• Equity options.
• Unlimited PTO.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items covered with manager approval.
• Private medical insurance, dependent on your region.

About the Company

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: Ashby.

We are well-funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We publicly launched in October 2022 and are already working with thousands of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling, and SalesLoft.

Interview Process

Our interview process is thorough - we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

• Intro Call with Ashby Recruiting - 30 Minutes
• Hiring Manager Interview - 45 Minutes
• Mock Customer Call - 45 Minutes
• Final Round - 1 hour
  • Structured into two focused conversations with team members in a conversational setting.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• 10-year exercise window for stock options.
• Unlimited PTO.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items covered with manager approval.
• Private medical insurance, dependent on your region.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.