Support & Technical Services Team Manager
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Job description
About the Position
Support & Technical Services Team Manager
Location: Loughborough, Leicestershire (Hybrid)
Company: Faria Education Group
About the Role
As a Team Manager within the Services & Support division, you will hold the formal line-management relationship for team members across Support, Technical Services, and Educational Services. In this dedicated leadership role, your core focus will be driving people strategy, supporting career progression, and fostering strong employee engagement and wellbeing.
You will work in close partnership with functional and divisional leads who direct day-to-day operations, project deliverables, and technical standards. By owning formal people management, performance reviews, and personal development, you ensure every team member receives consistent, high-quality support and dedicated guidance throughout their career journey.
Responsibilities
- Formal Line Management: Serve as the direct line manager for colleagues across Support, Technical Services, and Educational Services. Conduct structured 1:1s, performance appraisals, probation reviews, and career development discussions.
- Work with HR: Work closely with our dedicated HR Team to manage any people issues or requests that may arise.
- Divisional Partnership: Maintain a collaborative partnership with functional leads to gather actionable input on employee performance and growth, ensuring personal feedback reflects technical and operational contributions.
- Performance & Career Frameworks: Implement and maintain clear, consistent performance evaluation frameworks and career pathway structures across all supported functions.
- Talent Acquisition & Onboarding: Lead end-to-end hiring processes (role scoping, candidate selection, offers) in partnership with technical leads, and oversee comprehensive onboarding for all new hires.
- Wellbeing & Engagement: Serve as the primary point of contact for employee wellbeing, monitor engagement indicators, address workload concerns, and advocate for positive team culture and retention initiatives.
Requirements
Essential Qualifications & Experience
- Proven experience in line management roles within structured organizational environments.
- Demonstrated track record of conducting performance reviews, career development discussions, and collaborating with HR on employee relations processes.
- Strong interpersonal and active listening skills, with the ability to handle sensitive situations with empathy and confidentiality.
- Collaborative mindset with experience building effective partnerships with functional leads, project managers, and central HR teams.
- Familiarity with UK employment standards, best practices, and performance appraisal methodologies.
- Ability to navigate matrixed organizational structures where work direction and people management are coordinated collaboratively.
Desirable Qualifications
- Experience working within SaaS, EdTech, or technology-enabled professional services environments.
- Familiarity with global or multi-regional team structures and remote-first workplace cultures.
We Offer
- Competitive salary based on experience, and performance bonuses based on KPIs
- Monthly Health & Wellness Allowance
- Support with qualification studies
- Professional Development opportunities
- Unlimited book budget
About the Company
Faria Education Group
Our vision is simple: reach every learner, inspire every educator.
As a trusted partner to over 10,000 schools and 4 million students across 155 countries, we lead the way in global education systems and services. We provide an integrated technology suite that powers curriculum management, teaching and learning, admissions, and school-to-home communications-all backed by enterprise-grade data security and world-class training.
Transforming education together: ManageBac+, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, Oxford Study Courses, Vectare, and EduIntelligence.
Equal Opportunity Employer
We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, disability, or marital status.
Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
© Faria. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Over the past 20 years, Faria Education Group has grown into a global leader in the EdTech space. We serve millions of learners and more than 10,000 schools, making a meaningful impact on how education is delivered and experienced.We are bound by a common belief — to make education better, in every sense. Better collaboration, better communication, better experiences, and better outcomes — for schools, educators, learners, and parents.Bringing out the best in education takes a big vision, a multitude of skills, and one strong team that continuously strives for improvement. As a trusted, experienced partner, we place our customers at the center of how we work and how we innovate. And when their needs evolve, we keep pushing, keep innovating, and keep seeking better.Join us in our commitment to transforming education and empowering communities worldwide.www.faria.org/careers
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