Support Engineer

About the Position

Automat-it is an all-in AWS Premier Partner and Managed Services Provider specializing in the startup ecosystem. With over 800 customers and 500+ AWS certifications, Automat-it brings hands-on expertise in AI, DevOps, and FinOps to empower fast-paced startups to grow, deliver & win. Our customers save significant time-to-market and optimize their cloud performance and costs.

We work across EMEA and the US, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We are looking for a Support Engineer with hands-on AWS and Linux experience, strong troubleshooting skills, and the ability to monitor, support, and optimize customer environments in a 24/7 setting.

📍 Work location: remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Responsibilities

• Respond to incidents according to playbooks
• Provide remote customer support in rotating 8-hour shifts to ensure 24/7 coverage (this role does not involve any face-to-face or on-site customer interaction)
• Monitor and troubleshoot network, infrastructure, and application issues
• Analyze metrics, alerts, and incidents to fine-tune algorithms and thresholds
• Maintain and document monitoring solutions
• Contribute to infrastructure automation and internal Support tools development

Requirements

• At least 1 year of experience in a similar position, such as NOC/Tech Support engineer or Junior DevOps
• Familiarity with AWS cloud services, with readiness to expand hands-on expertise and obtain AWS certification
• Availability to participate in a 24/7 operational shift rotation (Including Night Shifts)
• Confident Linux OS knowledge
• Network troubleshooting and configuration
• GIT and scripting skills with either Python or Bash
• Web applications architecture understanding
• Monitoring tools (Prometheus, Cloudwatch, etc.) and principles
• Upper-intermediate English language proficiency
• Great customer service and confident business communication skills
• Strong troubleshooting and problem-solving skills, drive to prevent incidents
• Be innovative, learn new tools and best practices

Nice to Have

• IaaC: CloudFormation, Terraform knowledge
• CI/CD: Jenkins, ArgoCD
• Containers orchestration: Docker, Kubernetes (EKS, GKE)

We Offer

• Opportunity to work with a dynamic and innovative team
• Professional growth and development opportunities
• Remote work options

About the Company

At Automat-it, we value the unique contributions of each team member. We prioritize not only the unique needs of our customers but also the growth and satisfaction of our employees. While our technological expertise and innovation are unparalleled, we understand that it’s our people who truly elevate us.

Here, you’ll have the opportunity to learn, experiment, and innovate, all while being supported by the necessary resources and encouragement. If you’re fueled by passion and driven to pursue excellence, Automat-it is the ideal destination for you to thrive and make a meaningful impact in the dynamic world of cloud technology. Come as you are, and discover the endless possibilities of being part of our dynamic team!