Support Engineer

About the Position

Support Engineer

Location: Geneva, Switzerland

Employment Type: Full-Time, On-site

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About the Company

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with leading AI tools, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

Our team operates across global hubs, and we are committed to quality, deliberate decisions, and effectiveness. With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution.

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Responsibilities

As a Support Engineer, you will:

• Help customers integrate our solutions across their development pipeline, including technical integration with developer IDE, ALMs, CI chain, software lifecycle, and existing business applications.
• Drive technical issues to resolution, from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships.
• Collaborate with Sales and Consultants to improve overall customer experience and ensure our Service offering brings maximum value to our customers.
• Work with the rest of the team to listen, challenge, and refine customer feedback to feed discussions with product teams and shape product evolutions.
• Have a voice in enhancing the way we work.

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Requirements

• Experience: 3-5 years of experience in supporting, maintaining, and delivering high-quality software.
• DevOps Pipeline: 2+ years experience using or administrating a DevOps pipeline, including SCM (e.g., Git, SVN), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, BitBucket, GitLab).
• AI Tools: Demonstrated curiosity and practical experience using AI tools in development, troubleshooting, or workflow optimization.
• Software Deployment: Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure.
• Investigation Skills: Ability to understand problems in their context and reproduce scenarios.
• Team Player: Ability to receive and give feedback and share knowledge.
• Can-do Attitude: Challenging the status quo, leading and contributing to key improvements and innovations.
• Communication Skills: Excellent English, verbal/written communication skills.

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In-office Culture

We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.

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We Value Diversity, Equity, and Inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at [email protected].

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.

Applications that are submitted through agencies or third-party recruiters will not be considered.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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