Support representative – Croatian
Nice to have's
Job description
About the Position
Join Cross Border Talents as a Support Representative for Croatian Speakers. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.
Responsibilities
- Respond to inbound customer inquiries in Croatian through various communication channels.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer issues and complaints effectively, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to enhance the overall customer experience.
Requirements
- Fluency in Croatian (C1/C2 level or native speaker);
- Good command of English (B2 level);
- Previous experience in customer service or support roles is a plus;
- Strong communication and interpersonal skills;
- Ability to troubleshoot and resolve issues effectively;
- Basic computer skills and familiarity with customer service software;
- Willingness to work flexible hours, including shifts.
We Offer
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets.
- Private medical subscription.
- Reimbursement for public transportation subscription.
- “Bring a friend” Referral Program – Consistent rewards for recommendation.
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
- Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company.
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
About the Company
Cross Border Talents is a renowned company that values its employees and offers a dynamic work environment. We are committed to providing excellent customer service and fostering a culture of continuous learning and growth.
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© Cross Border Talents. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors.For 9 years we have focused on not only building a structured company, but also on fostering a more humanized/humane community of professionals. Since 2013, our specialized international recruitment team has integrated more than 500 engineers from Central Europe (80% of European engineers) and 5500 multilingual candidates. Always working/providing in accordance with the needs of our clients.
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