Support Specialist Imaging Systems - Spain

About the Position

We are looking for a Support Specialist for Imaging Systems to join our technical customer support team in Spain. As a Brainlab Support Specialist, you will be responsible for providing outstanding service to our customers and achieving this thanks to your extensive technical knowledge.

Responsibilities

• Install new Brainlab devices and software in hospitals
• Install SW/HW upgrades
• Perform Maintenance and Inspection of systems/devices including Electrical Safety Tests in specified time
• Perform Troubleshooting independently
• Repair systems/devices and minimize downtime
• Complete every installation or service assignment quickly and efficiently
• Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
• Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high-level customer service
• Maintain good and efficient communication between customers, colleagues, and superiors

Requirements

• Technical degree in electrical engineering, electronics, mechatronics, or similar
• Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem-solving skills
• Highly motivated and customer-oriented personality as well as the ability to prioritize tasks and work self-sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and Spanish
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license

We Offer

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as home office
• Comprehensive training and continuing education opportunities

About the Company

Founded in Munich, Germany in 1989, Brainlab develops, manufactures, and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented, and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Ayline Föll